Travailler te rend fier ? Alors Daoust est l'entreprise qu'il te faut Une belle aventure caractérisée par nos valeurs, notre vision d'avenir et notre volonté d'inscrire l'entreprise dans la continuité. Nous accordons beaucoup d'importance tant à la qualité de nos services qu'à nos divers engagements, notamment écologiques. Raison pour laquelle nous sommes fiers d'être reconnus comme Top Employer depuis 5 ans ; et d'avoir reçu le label CO2 Neutral en 2023. Partenaire incontournable de l'emploi en Belgique, Daoust t'accompagne à chaque étape de ta carrière, que ce soit grâce à l'Interim & Recruitment, le Home Services ou le Career Management. Welcome to the Family The company's Executive Programs which includes Councils is a 100 year tradition of executives sharing knowledge, experience, and insights through more than 150 confidential peer networks, 45 of them in Europe. Councils are well known in the business community for their access to timely, relevant research and leading thinkers, and for the strategic, business focus of discussions.Each Council is supported by a subject matter expert (Council / Program Director) and a Manager, Executive Programs Services who collaborate to ensure that members and participants receive the personalized and professional service they expect from us. The Manager, Executive Programs Services is responsible for relationship management and membership retention of senior executives in assigned Executive Programs. The Manager acts as the primary contact for Executive Programs members and participants, responsible for the A-Z of post- and pre-meeting logistics (hybrid, virtual or in-person), including administration of assigned Products. A key player in connecting Executive Programs Members with the knowledge developed and created by The organization and other sources. In addition, the Manager makes significant contributions to departmentalstrategy and operational decisions. Responsibilities: The Manager of Executive Programs will: • Oversee Council meeting operations• Ensure Council Members have information and materials required for a valuable Councilexperience• Maximize Council Member engagement and retention• Maintain timely and accurate meeting expense forecasts• Support the invoicing process to ensure timeline payments. Member Relationship Management and Support • Serve as a key point of contact for Members within your portfolio of 5-6 Councils,supporting them as they participate in meetings and access TCB content, subject matterexperts, events, and resources.• Proactively ensure that each member fully participates in his/her Council, leveraging thevalue of each council seat. • Support Members between meeting interactions through their use of TCB's onlineCommunity and other web based resources including but not limited to Council check incalls, benchmarking projects, and webcasts.• Encourage and help Members to make cross-Council connections.• In collaboration with Associate Directors and Program Directors, develop a plan for howTCB will connect content and other resources to address Members' business needs.• Working with your Program Director, ensure all written communication to Members(meeting agendas, etc.) are well written, high quality and engaging. • Analyze Member feedback from Council meetings and work proactively with yourProgram Director and Associate Director to continuously improve the Member experience.• Working with the Program Director, ensure Council discussion highlights are capturedand shared with Members as insights.• Ensure meeting evaluation feedback is addressed and incorporated into future meetingplanning.• Attend all Council meetings, ensuring smooth execution and a high quality experiencefor each Member.• Protect Member privacy and confidentiality, safeguarding confidential informationshared. Member Retention: • Track data-driven metrics and develop/execute proactive plans to meet and exceedMember retention goals.• Proactively identify at-risk Members and work with Program Director and AssociateDirector to execute a retention or replacement plan.• Report Member engagement data using TCB systems.• Following the TCB model, welcome new Council Members to ensure a strong, initialexperience.• Support the vetting and confirmation process for replacement candidates nominated byMembers leaving the Council.• Partner with the Sales team as they recruit replacements for exiting Members.Meeting Operations:• Working with the Program Director, ensure each meeting remains on schedule and ontopic.• Execute and manage Council meeting logistics to ensure a high quality MemberExperience. These aspects include but are not limited to facilities, food and beverage, hotelaccommodations, ground transportation, AV and tech support, materials,hospitality/entertainment for all meeting formats:o Meetings held at TCB offices.o Meetings held at a Member's facility.o Meetings held at a hotel or other public venue.o Meetings held virtually, using remote technology.o Hybrid meetings that combine remote and in-person attendance.• Collaborate with Meeting Associate to secure hotel accommodations (and meetingspace when needed), restaurants and/or group activity and ground transportation. • Own and resolve Member problems as they arise.• Track attendance and Member feedback.• Manage regular cost forecasts.• Execute each meeting within budget.• Continuously seek opportunities to improve our process and enhance the Memberexperience. Education and Experience Requirements: • Bachelor's degree required.• Minimum of 2-3 years' work experience, preferably in a customer facing role.• Hospitality or event management experience is a plus Essential Functions: • Member Relationship Management and Support• Member Retention• Meeting Operations Knowledge and Skills: • Strong oral and written communication skills.• Naturally curious and a quick, agile learner.• Sociable and service oriented.• Customer relationship management (ideally with C-level executives)• Fluent in German and English, additional European languages a plus;• Strong time management skills and able to manage multiple, competing priorities in adynamic environment.• Strong team orientation.• Outstanding organizational skills and attention to detail.• Ability to handle adverse and unexpected situations in a composed and professionalmanner.• Ability to adapt to and initiate change in a fast pace & agile environment.• Working knowledge of MS Office products and database management.• Affinity towards our company mission and interest in, and understanding of ourknowledge areas.• Ability to travel frequently. A permanent contract within a european organization An attractive salary package with benefits A dynamic team A multicultural environment Billing, MS Office Suite, Execution, Business, Transport, Customer Oriented, Projects, Service oriented, Payments, Evaluation, Proactivity, Networks, Retention, ACT, Safeguarding, Operations, Checks, Partner sales, Tech Support, Agile Environment, Restaurant, Food & Beverage, Entertainment, Facility management, Benchmarking, Logistics, Administration, Attention to detail, Accommodation, Management Support, European Languages, Engagement, Meeting Planning, Research, Budget, Social Skills, Forecasting, Hospitality, Hotel, Remote technology, Fast Pace, Online Community, German Language, VOS, Metric, Webcast, Agile Methods, Content, AV, Event Management, Organization Skills, Service, Publicity