CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector.
Our Delivery Center dedicated to Customer Support is currently growing !
We are looking for an experienced Helpdesk Agent (M/F/X) ready to join this talented team.
Your tasks
You will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice
You will also be involved in customers projects
To be more precise, you will have to provide these following tasks :
Support on network infrastructure
Call handling, tracking, dispatching, and escalation
Monitoring critical systems
Participation to infrastructure improvement projects
Your profile
You have at least 2 years' experience in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint...
You are open minded and ready to work in a multicultural environment
You have a great Team Spirit and you are customer oriented
You are able to speak French and English, German or Luxembourgish is an asset
Very important : as we are providing 24/7 service to our customers, you are available to work on nights and weekends
ITIL certification would be an added-value
You hold an EU driving Licence and are ready to intervene directly on our customers sites.
Our offer
An attractive salary package with or without a company car
Meal Vouchers or financial compensation
A dedicated training program with personal development plans
Extra-legal advantages (IT material, banks, ...)
Regular events with the CTG team: learning lunches, Staff meeting, Xmas, Marathons,...
Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now!
Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.
As a signatory of the Diversity Charter, in line with our policy of diversity and inclusion, this position is open to all candidates, regardless of their origin, nationality, gender, skin color, ethnic or social background, religion, age, disability, sexual orientation or stage of life.