Share this job as a link in your status update to LinkedIn.Job TitleEducationBachelor's DegreeLocationStaffCategoryOperationsJob TypePermanentJob DescriptionJob summaryOverall responsibility for Team success by agreeing, implementing and monitoring individual and Team objectives and targets whilst ensuring company policies and procedures are adhered to.Tasks and responsibilitiesMonitor Team performance and activityServe clients, identify their needs and provide feedback on the success of filling jobsBuilding and maintaining relationships (internal/external)Write weekly/monthly figures and reportsHold weekly/monthly meetings; discuss task delegation and review issuesIn conjunction with Manager set quarterly targets and objectivesCommunication- encourage respect and open communicationAssist in the interview and recruitment of team membersPerform auditing and quality checkingIdentify opportunities for process improvementsHandling escalations from customers and internallyTraining new team membersJob RequirementsRequirementsGraduate of any discipline.Minimum of 2 years of progressive experience in Supervisory role in customer service related matter within the freight forwarding industry.General knowledge of various local and International shipping and freight forwarding practices is an advantage.Combined excellent communication and interpersonal skills with a strong ability to analyze situations and to make good decisions based on available information.Ability to adapt quickly to changing policies and procedures.Must have confident personality as well as an exceptional work ethic.
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