What do you do?
Do you have a heart for service and a passion for digital marketing and technology? Are you motivated by the opportunity to lead and support others, ensuring smooth operations across diverse teams in a global environment?
Reynaers Group is looking for a committed Marketing Operations Manager to join our dynamic Digital Marketing & Technology team and make an impact on an international scale.
What are we looking for? You are hands-on and ready to lead your versatile team, handling tasks across marketing technology, marketing automation, CRM, and brand & content. With a strong customer-focused mindset, you’ll manage the process with different marketing teams in all relevant countries and provide status reports to a broader audience. You will collaborate closely with other managers and escalate recurring issues to find appropriate & sustainable solutions.
Tasks & responsibilities:
* Provide shared service support via a service desk and deliver training (on tools, technology & processes) to local markets worldwide.
* Assess and prioritize tickets quickly and accurately, distinguishing between major and minor issues, and triage into L1, L2, and L3 categories.
* Coordinate and implement requests going from website content, including the creation of landing pages, pop-up banners, navigation, and floating bars, light email campaigns to enhance user engagement, oversee permission and access management, and other similar tasks (L1 support).
* Coordinate with respective technology and content teams to resolve more in-depth (technical) issues and requests (such as new features).
* Support the setup and maintenance of our Knowledge Base and FAQ to empower markets with self-service resources.
* Increase efficiency by launching structural improvements like templates and low-code solutions.
* Maintain a hands-on approach and deep understanding of the systems.
* Lead and manage a team of coordinators, providing guidance and support.
* Ensure structured work planning and clear reporting.
* Build strong relationships with various stakeholders in marketing to understand their needs and further optimize the use of marketing technology through service support and training.
Who are you?
Profile:
* A motivated professional with a strong affinity for digital marketing and technology.
* A service-oriented mindset at your core.
* A graduate with a bachelor’s degree, preferably with significant working experience in digital marketing or IT management.
* Hands-on experience with website (Drupal), PIM (InRiver), project management (JIRA/Confluence), and Google Analytics.
* Experience with assets (Bynder/SharePoint/Showpad) and Salesforce Sales Cloud & Salesforce Marketing Cloud is an absolute bonus.
* Strong organizational & analytical skills.
* A proactive work ethic, growth mindset, and a desire to work for a results-oriented company and ability to work across multiple teams.
* First people management experience is desirable.
* Strong written and verbal communication skills in English.
Our offer:
* A state-of-the-art & international working environment in a company that is a worldwide leader in its field and where permanent innovation is the common driver.
* Furthermore, we provide a specific training program that will enable you to thoroughly manage all aspects of your function. This training program can be widened afterwards with additional trainings on new systems.
We also guarantee:
* A pleasant and dynamic working atmosphere with a new challenge every day.
* You will join a team of passionate & driven colleagues, where it is pleasant to work.
* The opportunity to leave your mark on the future, at a socially responsible and sustainable company that draws the card from innovation and digital technology.
* A competitive salary and numerous fringe benefits, in exchange for your expertise and commitment.
* A mobility plan that gives you the opportunity to move easily, healthily and green to work.
* Lace up your sports shoes and participate in events. We cover registration fees and sports attire.
* Feel the satisfaction of making a positive impact in the community.
* Experience daily culinary delights in our company restaurant.
Who we are:
As an international family business, Reynaers Group improves living and working environments for people today and for future generations.
Reynaers Group is a leading specialist in the development, distribution, and commercialization of innovative and sustainable building components made from aluminum and steel. Through our brands, including Reynaers Aluminium and Forster, we have grown from a small family business into an internationally oriented group of companies that creates energy-efficient and responsibly made products, making a difference for homes, buildings, and the people they serve.
Our motto "Together for Better" is more than just a slogan! It reflects how we, as colleagues, work together. With our open and proactive mindset, we reach the highest standards and achieve the best results in every project, big or small.
Your workplace will be the Reynaers Campus in Duffel, the headquarters of Reynaers Group and Reynaers Aluminium. The campus includes various departments such as R&D, Operations, our Technology Centre, training centre, and over 62,000 m² of warehouses.
Are you ready to take the next step in your career and make a significant impact in the world of construction and aluminum solutions?
Then let's go "Together for Better" together. Discover what we have to offer and become part of our dedicated team!
#J-18808-Ljbffr