Responsibilities
OPERATIONS
1. Support operations with customer and/or internal escalations, when certain shipments/orders are demanding for this;
2. Drive solutions for these type of escalations;
3. Handle return orders;
4. Work on and limit structural process issues;
5. Be a first line contact for operational challenges, solutions internally and for the customer.
FINANCE & PROCUREMENT
1. Support with customer invoicing activity (additional costs) with dotted line to our financial controller;
2. Analyse tender/bid requirements and prepare guidance to the procurement/pricing;
3. Prepare and assist with tender solutions and routing guides in cooperation with the procurement/pricing;
4. Follow-up on opportunities and tender outcomes and verify wins.
STATS & IMPROVEMENT
1. Provide internal productivity statistics as required;
2. Prepare customer KPIs and analyse carrier statistics;
3. Prepare, verify/correct together with operations, analyse and provide volume statistics to Account Manager;
4. Collect data and analyze trade lanes relating to existing;
5. Support in the design and/or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies.
Qualifications/Experience
1. Bachelor's degree in business or relevant field
2. A minimum experience of 5 years in an operational freight forwarding environment is required
3. Strong analytical skills
4. Good user knowledge of IT-applications such as MS Excel and PowerPoint
5. Good knowledge about internal systems such as Meridian and external customer systems such as SAP, OTM, …
6. Good command of Dutch and English
7. Understanding of the procurement/pricing process
Please visit our website: www.bdpinternational.com
This is a great opportunity to advance your career! Come join our growing BDP team!
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