Responsibilities:
1. Set up, execute, manage, and coordinate site or multi-site (new) customer & carrier (and IS) implementations on behalf of the Project Sponsor, acting as a Program Manager.
2. Ensure assigned projects are implemented on time, within budget, and with the right quality following the K+N CTI methodology and the Zero Failure process.
3. Manage the scope (and scope changes), project progress, project budget, and risks within the assigned projects and between different sites (countries), maintaining all project documentation.
4. Lead the project team and ensure mandatory/needed resources are assigned to the project.
5. Provide functional leadership and direction to the project team members, determine task division and priorities, and check and approve the work performed before it can be put into production.
6. Translate customer requirements into targeted project/action plans.
7. Map agreed and desired services for current and potential clients.
8. Provide internal and external (customer) status reporting on time.
9. Escalate issues on time and when needed.
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