Customer Service role: order management, Order to Cash, Sales Administration Close working relationship with sales, logistics and finance teams Our client is a Belgian brand in the Fashion Industry that has grown exponentially these last 10 years. In this growth context they are looking to reinforce their DACH team (Germany, Switzerland and Austria) with a Customer Service. As Customer Service DACH you will have following responsibilities: Handling Customer Inquiries: Responding to customer questions via phone, email, chat, or in person. Problem Resolution: Assisting customers with complaints, troubleshooting issues, and providing solutions. Order Processing: Managing orders, tracking shipments, and handling returns or exchanges. Product/Service Knowledge: Providing accurate information about products, services, policies, and promotions. Customer Relationship Management: Building rapport with customers to enhance satisfaction and loyalty. Data Entry & Documentation: Keeping records of customer interactions, transactions, and feedback. Collaboration with Other Departments: Working with sales, logistics, and technical teams to improve customer experience. Following Up: Ensuring customer issues are resolved and following up to confirm satisfaction. Your clients are present in the DACH region (Germany, Switzerland and Austria) The Customer Service DACH has following profile; You have proven experience in a Customer Service, Sales support or Sales Assistant Role Affinity with the fashion Industry is a plus, not a must You speak fluent German and English You can work based in Brussel (home office is ... Sales, Logistics, Promotions, Liasion duties, Customer Service, Documentation, Problem Management, Accurate Data Entry, Track shipments, Customer Experience, Handling Returns, Build Rapport, Managing orders, Customer Service, Customer Service, Service, Sales Support, Fashion Industry, Order Fulfillment, Problem Management, Records management, Failure Analysis, Policy Originele vacature is te vinden op StepStone.Be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.Ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.Be! Original job ad is published on StepStone.Be - Set up a Jobagent at StepStone now and find your dream job! https://bit.Ly/2jPYsZC For similar jobs, information on employers and career tips visit StepStone.Be! La version originale de cette offre d'emploi est disponible sur stepstone.Be – Créez maintenant votre Job Agent sur StepStone et trouvez le job de vos rêves ! https://bit.Ly/2jPYsZC Trouvez des jobs similaires, des informations sur les employeurs qui recrutent et des conseils de carrière sur stepstone.Be!