The Offer
* Work alongside & learn from best in class talent
* Join a well known brand within IT Services
* Excellent career development opportunities
The Job
* Our client is seeking experienced IT professionals to join our 2nd Line Incident Solver team.
* This team will be responsible for incident analysis, coordination with IT vendors and market parties (DGOs), and facilitating recurring Transaction Hubs per DGO.
* The team's focus will be on the Message Exchange (MEX) service domain, covering functional areas such as Structure, Rectification, Measure/Bill, and Infeed, relating to transaction processing for the CMS application.
* Key responsibilities include incident analysis, vendor coordination, stakeholder communication, knowledge management, and continuous improvement.
Team Composition:
* 1 Team Lead
* 2 Senior Incident Analysts
* 2 Medior Incident Analysts
* 4 Junior Incident Analysts
The Profile
Requirements:
Team Lead:
* 5+ years of experience as an incident analyst
* 5+ years of experience in coordination, communication, and facilitation with external stakeholders
* 5+ years of experience in drawing up and managing escalation procedures
* 5+ years of experience in leading and coaching teams
* 5+ years of experience in preparing reports using Excel
* ITIL Foundation certification
* Professional Scrum Master or Product Owner certification
* Experience in DevOps tools
* Experience in writing, modifying, and executing SQL queries
* Demonstrable knowledge and 8+ years of expertise in MIG Domains (Structure/Measure/Rectification)
Senior Incident Analyst:
* 5+ years of experience as an incident analyst
* 5+ years of experience in coordination, communication, and facilitation with external stakeholders
* ITIL Foundation certification
* Professional Scrum Master or Product Owner certification
* Experience in DevOps tools
* Experience in writing, modifying, and executing SQL queries
* 2+ years of experience managing and coaching teams (nice to have)
* Demonstrable knowledge and 5+ years of expertise in MIG Domains (Structure/Measure/Rectification) (desired)
Medior Incident Analyst:
* 2+ years of experience as an incident analyst
* 2+ years of experience using incident management tools
* 2+ years of experience in Excel
* ITIL Foundation certification (nice to have)
* Experience in DevOps tools (desired)
* Experience in writing, modifying, and executing SQL queries (desired)
* 2+ years of experience in coordination, communication, and facilitation with external stakeholders (desired)
* Demonstrable knowledge and 2+ years of expertise in MIG Domains (Structure/Measure/Rectification) (desired)
Junior Incident Analyst:
* 1+ years of experience using incident management tools
* ITIL Foundation certification (nice to have)
All Roles:
* Relevant Bachelor's or Master's degree
* Fluent in Dutch or French (C1 level) + good knowledge of the other national language (B2 min)
* Excellent English skills (written & verbal)
* At least 2 team members with C1 Dutch & 2 with C1 French (desired)
* Experience reading business process models, requirements, functional designs, and BPMN
* Experience in 3rd party management
The Employer
Our client believes that talent runs businesses - and the right recruitment partner can unlock unlimited potential within your organisation.