We share with our customers the passion and the illusion of building a better present through technology.
We are looking for a Subject Matter Expert Development for a client in Brussels.
Responsibilities:
Support and guide the team through the different processes.
Monitoring of the instances.
ITIL framework knowledge:
Incident management - Second/third line incident management (analyze /alignment / small changes / communication / follow-up…)
Asset Management
Change Management
Release management: prepare and follow-up releases (runbook preparation and validation, presentation in Change advisory board).
Process optimization: experience in optimizing workflows, reducing bottlenecks, and automating repetitive tasks.
Data analysis: understanding of report creation, dashboard management.
Agile or scrum methodologies.
Requirements:
Fluency in English
French and/or Dutch (preferred).
At least 3 years of relevant experience
Service Now Certified (Admin Course)
Certified Implementation Specialist or other related certification (nice to have)
Cloud knowledge (nice to have)
Monitoring and performance optimization: experience with Service Now instance health checks, performance monitoring and system upgrades.
Strong team spirit
Autonomous approach
Clear communication
Cross-functional collaboration: ability to work closely with developers, product owners, and business stakeholders in a complex environment.
Stakeholder communication: strong communication skills to translate technical issues into business terms and vice versa.
Project Management knowledge
Comfortable with identifying and addressing issues and impediments proactively.
Focused on tackling challenges and finding effective solutions.
Check if you have the DNA we are looking for at: https://www.izertis.com/pt/adn-izertis
Apply and present us your challenges and professional goals!
Izertians around the world
At Izertis we have a great international and global team: we work without frontiers
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