Client Leader, Marsh Risk Management Europe
Company:
Marsh
Description:
As Client Leader for the Risk Management segment in Marsh Europe, you will play a crucial role in driving client-centric strategy and the expansion of Marsh’s risk management services across the region. Your focus will be on building strong client and prospect relationships, building retention strategy, driving thought leadership initiatives, identifying and cultivating new business opportunities, amplifying the external visibility of Marsh, staying informed about industry trends, and delivering exceptional client experiences. This position requires a deep understanding of the risk management landscape, exceptional influence skills, and a strong focus on delivering value to clients.
We will count on you to :
1. Enhance Client Experience: Using Marsh McLennan’s Client Value Experience (CVX) Framework, work with local RM leaders and practice teams across the region to institutionalise the account planning framework for Risk Management clients, incorporating measurement of KPIs around retention and new business growth. Support local teams in leveraging MMC’s capabilities and collaboration across OpCos to deliver best outcomes for selected clients.
2. Drive Retention Strategy: Implement regional retention strategy incorporating regular review of retention KPI outputs at a regional level, liaise with account owners regarding changes in client status, particularly for at-risk clients. Establish a regular cadence of status review with retention champions in the region. Partner with sales and client engagement teams to drive training and resource sharing at a regional level.
3. Enhance Client Satisfaction: Assess and make recommendations for enhancement of the client satisfaction measurement framework for Risk Management clients in the region. Enhance the feedback mechanism to include client interviews and provide feedback to internal stakeholders on results and opportunities for improvement.
4. Senior Relationship Officer (SRO) Strategy: Assess the current SRO landscape in the region, recommend, develop and deploy a regional SRO Strategy including best practice guidelines for SROs. Act as an SRO for a number of selected clients.
5. Client Acquisition: Identify and engage with potential clients across industries to understand their risk management needs and present tailored solutions, leveraging MMC’s full suite of tools and capabilities.
6. Relationship Building: Cultivate and maintain strong relationships with key stakeholders, including clients’ c-suite & risk managers, to drive business growth.
7. Enhance Marsh’s market presence: Support the RM leader to develop and execute thought leadership and client engagement initiatives to enhance Marsh’s market presence.
8. Market intelligence and analysis: Conduct comprehensive market research and analysis to identify potential target markets, industry trends, and competitive landscape in the European risk management space.
9. Collaboration for Growth: Work closely with stakeholders across the region to drive sales initiatives and work on growth drivers and initiatives.
10. Proposal Development: Support the bid management function to develop compelling proposals and presentations.
11. Reporting and Analysis: Provide regular reports and analysis on activities, market trends, and performance to senior management.
What you need to have :
1. Extensive experience in business development or sales within international risk management, preferably within an insurance brokerage or consulting firm.
2. Strong knowledge of international risk management practices, insurance products, and industry regulations.
3. Proven track record of successfully driving business growth and acquiring new clients.
4. Excellent sales, negotiation, and presentation skills.
5. Strong analytical and strategic thinking abilities.
6. Ability to work independently and collaboratively in a fast-paced environment.
7. Strong networking and relationship-building skills.
8. Willingness to travel internationally as required.
If you are a results-driven business development professional with a passion for international risk management and a proven ability to drive business growth, we invite you to apply for the position of Client Leader, Marsh Risk Management Europe.
Why join our team:
1. We help you be your best through professional development opportunities.
2. We foster a vibrant and inclusive culture where you can work with talented colleagues.
3. Our scale enables us to provide a range of career opportunities and benefits.
#J-18808-Ljbffr