Infoplus Technologies UK Limited is a global IT services company focusing on Enterprise solutions and integration services consulting (SAP/Oracle), MRO Master Data Management, software development, product solutions for education segment, and IT consulting services offering outsourcing solutions to enterprises worldwide. Since inception in 2000, Infoplus has focused on a principle to maximize output for its clients and partners through cost-savings, enhanced productivity and quality. Headquartered in the United Kingdom, we help enterprises globally to plan their investments in technology, design and implement solutions that drive competitive advantage, and deliver or manage critical applications to improve business performance. Our competencies include: - SAP All-in-One Solution - Implementation, Post Implementation Support & Maintenance - Oracle E-Business Suite Support Services- iWisdom, Web Based End-to-End Solution for Educational Institutions- Custom Application Development Services- Outsourced Product Development- Web, Multimedia & Testing Services- Consulting and Augmentation Services- Master Data Management- Data Cleansing- Business as Usual Cataloging- Material inspections and plant walkdowns The Infoplus MDM offshore materials management center is the market-leader in providing high-quality, compliant MRO master data to the world's leading asset-intensive organisations.Our SAP certified offshore support centres (in India) deliver IT custom application development services cost effectively and end-to-end SAP support to SAP users worldwide.Infoplus lives up to the client's expectations in providing tailor-made client specific IT solutions and services.
The Role
Service Delivery Manager:
* Working toward professional Project Management certification is recommended.
* As a manager, provides direction to staff members in meeting established schedules or resolving operational problems.
* Independently applies advanced Project Management principles, theories, and concepts, as well as expertise in related disciplines.
* Select appropriately which applicable standards, methods, tools, and applications to use.
* Demonstrates an analytical and systematic approach to problem-solving.
* Communicates fluently orally and in writing and can present complex technical information.
* Can absorb rapidly new technical information and apply it effectively.
* Maintains awareness of developing technologies and their application.
* Advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes.
Ideal Profile
* More than 10 years in IT infrastructure of 2 plus years directly working with customers and should have worked 2/3 years with the current organization.
* Bachelor’s degree or equivalent certifications.
* Minimum of 4 years of hands-on work experience in any area of Infrastructure Operations, Network Operations, or Service Desk. Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, and Network Planning.
* Specific experience of onshore/offshore model, 3 tier model (offshore, account, customer) experience would be a plus.
* Experience in working in a multi-national / multi-cultural environment. Strong operations management skills (preferably ITIL Certified) with the ability to extract, and analyse data to drive improvement actions.
* Ability to handle/negotiate with customers and senior Account personnel. Excellent Documentation, Presentation and communication skills – demonstrated in a work environment.
* Must have a depth or breadth of knowledge and experience in five of the nine knowledge areas of Project Management as specialities.
* Must also possess the necessary skills, behaviours, and traits to be successful as a project leader project/Program office manager or change initiative manager.
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What's on Offer?
* Excellent career development opportunities
* Flexible working options
* Work within a company with a solid track record of success