You will work as a Customer Service Representative for an interesting, international company in the technical/thermal field in Heverlee! As a customer service representative, you will have the following responsibilities: Receive and answer customer calls/queries related to customer orders Receive and review customer orders Process Product orders via ERP system Coordinate shipment with logistics department Be a single point of customer contact related to customer orders Organize return shipments Issue credits/debits to customers Support finance in resolving payment disputes Effective backlog management Log/Report/Resolve customer complaints Handle the price requests We are looking for the following qualities in the ideal customer service representative: IT skills: Excellent knowledge of MS Office & SAP Strong German language skills as well as an advanced level of English Minimum of 2 years' experience is a similar job position Commercial feeling, service minded Keen interest in technical products and applications Strong interest in order management systems Ability to orchestrate multiple activities at once using resources effectively and efficiently Customer Focus: act with customers (internal and external) in mind; dedicated to meeting the expectations and requirements of all contacts involved in meeting the customer project needs; be a problem solver Team player: have a positive and constructive impact on the team; professional attitude towards different positions working closely with within the operations organization Are you the customer service representative we are looking for? You will get a temporary contract in an international environment as a customer service representative until the end o... German Language, Customer Oriented, Management system, Coordination, Payments, Dispute, Customer complaints, MS Office Suite, Customer Service, Shipment, Customer orders, Management, Service oriented, Technical Product, German Language, Operations, Client Rapport, Finance, Credit, SAP, Projects, Problem Management, Managing orders Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!
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