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Customer Value Stream Partner
Apply locations Brussels time type Full time posted on Posted 2 Days Ago time left to apply End Date: April 11, 2025 (19 days left to apply) job requisition id 202503-106343
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
Roche BeLux is looking for a Customer Value Stream Partner (CVSP) to connect customer needs with Roche’s Supply Chain network. This role involves understanding the local market, customer requirements, and key partners. The CVSP should have an enterprise-thinking mentality to translate future healthcare changes into actionable opportunities, and demonstrate Roche's values of Passion, Integrity, and Courage with a patient-centric focus.
Would you like to play a crucial role in aligning market needs with supply chain efficiencies? Join us to make a meaningful impact!
Your key responsibilities
* Customer service coordination: optimize and coordinate the customer service department, ensuring efficiency and improvement. Act as backup for Customer Service.
* Market and supply chain understanding: grasp local market dynamics, customer needs, and stakeholder interests. Transform customer insights into business opportunities and develop customized solutions in collaboration with various partners.
* Supply chain service provider management: oversee contract management, cost monitoring, procurement, and analytics for service providers. Drive continuous improvement through supply chain analytics and reporting.
* Electronic Data Interchange (EDI) coordination and e-Health Representation: manage EDI matters with providers and customers. Represent Roche in the Belgian association promoting e-commerce.
* Reporting and analysis: ensure delivery on time by monitoring backorders, carriers, and 3PL performance. Conduct ad-hoc reporting based on business needs.
Who you are
* You hold a bachelor’s degree or equivalent experience in a relevant field such as Business Administration, Economics, Industrial Engineering, Management, Engineering, or a related area.
* You are proficient in Dutch, French, and English, with strong communication skills in all three languages.
* You possess 4-6 years of experience in supply chain and/or finance, demonstrating a proven understanding of these fields.
* You are highly skilled in business planning, you master MS Excel, and SAP or ERP systems, with strong capabilities in data analysis and operational management.
* Customer-focused, with strong change management, communication, and project management skills: you commit to meeting customer needs while driving organizational change and optimally managing projects.
* Open-minded, detail-oriented, flexible, and ethical: you embrace new ideas, pay close attention to details, adapt to changing environments, and maintain high ethical standards.
Why Roche?
* We are an open and inclusive organization undergoing continuous development. This creates an exciting dynamic full of opportunities.
* We invest in the growth and development of our colleagues, including you.
* We do not define your career path; instead, we recognize that it varies for each individual.
* We encourage you to actively shape your development, and we will support and guide you in this journey.
What we offer
* A dynamic and market-leading company with national and international opportunities.
* A great place to work, have fun, and make a meaningful impact on patient lives.
* A people-centered agile work environment where autonomy and decision-making are valued.
* A culture of diversity and inclusion, where you can be your authentic self.
* Opportunities for personal and professional development.
If you are interested in learning more about this role, feel free to contact our Talent Acquisition Partner, Sabrina Kolebacki (sabrina.kolebacki@roche.com). Or, click the "apply now" button!
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
About Us
We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world.
That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.
We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world.
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