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IT Desktop Support Engineer (Backfill Support), Brussels
Client: SkySys
Location: Brussels, Belgium
Job Category: Other
EU work permit required: Yes
Job Reference:
099b655093ae
Job Views:
3
Posted:
21.03.2025
Expiry Date:
05.05.2025
Job Description:
IT Desktop Support
Technical Responsibilities:
1. 2 to 5 years' experience providing IT Infrastructure field support, troubleshooting hardware, software, and operating system issues while maintaining hardware warranty and customer security compliance.
2. Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals.
3. Basic knowledge of enterprise LAN and WAN setups and concepts, with the ability to perform smart hand activities under instruction.
4. Ability to lift/move computer equipment weighing up to 50Lbs.
5. Skilled in desk side support and PC break/fix, including basic administration of Windows O/S.
6. Experience with Anti-spyware and Anti-virus software.
7. Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
8. Smart hand support for peripheral and networking hardware.
9. Ability to troubleshoot issues with systems and networks using deductive reasoning skills.
10. Good written and oral communication skills with clients and management.
11. Able to work with deadlines and complete tasks on time.
12. Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.
13. Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.).
14. Basic understanding and troubleshooting of Mobile Device Management systems (Airwatch / Xenmobile/ Mobile Iron etc.).
15. Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altiris, Skype for Business, OneDrive.
Non-Technical Responsibilities:
1. Good customer management skills.
2. Effective oral and written communication.
3. Able to interact and work with customers at different levels.
4. Self-driven and result-oriented.
5. Passionate about the work.
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