Title: IT - Deskside Support Specialist
Location: Barcelona and Madrid, Spain
Experience: 3-5 Years
Overview:
We are Looking a skilled Deskside Support Engineer to provide day-to-day local and remote desktop support. The ideal candidate will possess solid experience in troubleshooting hardware/software issues, Windows systems, Active Directory, and ITSM tools. This role involves Break/Fix support, hardware deployment, network diagnostics.
Skills:
* Provide L1/L2 technical support for desktops, laptops, printers, and mobile devices.
* Troubleshoot and resolve hardware/software/application issues.
* Support Windows 10/11, MS Office 365, and common enterprise applications.
* Manage Active Directory, GPOs, and assist with mobile device management (Android/iOS).
* Handle installation, upgrade, and maintenance of hardware and software.
* Use diagnostic tools to address network connectivity issues.
* Manage incident tickets via ServiceNow; ensure timely resolution and documentation.
* Support audio/visual setups and collaborate with vendors for complex issues.
* Maintain asset inventory including procurement, tagging, and tracking.
* Coordinate with service desk and vendors for on-site support and warranty activities.
* Document technical support procedures and contribute to knowledge base.
* Hands-on with Windows 10/11, AD, GPO, Office 365, hardware troubleshooting.
* Basic knowledge of Macs, networking (Routers, Switches, Firewalls).
* Familiarity with MDM tools, enterprise antivirus, and encryption solutions.
* Excellent communication in English and Spain language.
* Experience with ServiceNow or equivalent ITSM tools.
* Ability to work flexible shifts, including weekends for project needs.