Hi Professionals,
Greetings From Ampstek!!
Hope you are high in your spirits. Please stay safe.
Our client is looking for L2 Support Engineer to join a high-growth organization. If you are interested share you resume sudhakaran.m@ampstek.com
Role: L2 Support Engineer
Location: Mechelen, Belgium(Onsite 5days/Week)
Duration: Contract
Job Description:
* 3-4+ years’ experience providing onsite support in an enterprise environment
* Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
* Diagnose and troubleshoot complex issues related to operating systems, applications, network connectivity, server operations (basic), and security software.
* Utilize remote desktop tools and other diagnostic utilities to analyse and resolve technical problems efficiently.
* Perform in-depth troubleshooting, including log analysis, system configuration modifications, and application debugging
* Understand and familiarity with SCCM software distribution platform as it pertains to policy, software and patch distribution methodologies in an enterprise environment
* Extensive experience with Microsoft 365 product family
* Basic Knowledge Microsoft Authenticator and Okta Verify for troubleshooting any login issues
* Knowledge of Meeting Room setup and configuration
* Working knowledge of Active Directory and secure LDAP
* Working knowledge of MS ADFS * Working knowledge of Public Key Infrastructure (PKI)
* Collaborate with L3 support and other IT teams to resolve complex or cross-functional issues.
* Very strong working knowledge of Windows 10 and higher
* Very strong working knowledge of MAC’s (including JAMF/JAMF Pro and Jamf Connect
* Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies
* Working knowledge of MDE and Other security principles.
* Working knowledge of MDM.
* Experience with BitLocker disk encryption
* Document all troubleshooting steps, resolutions, and configurations accurately in the ticketing system
Thanks & Regards,
Sudhakaran
IT Recruiter | Europe & UK
Email - sudhakaran.m@ampstek.com
Tel - +44(20)45150009
Ampstek Services Limited