About Carrefour Belgium
Carrefour Belgium is a leading food retailer with over 9,500 motivated employees and 705 stores. Our mission is to become the leader in food transition for all.
We are committed to satisfying our customers every day and working together towards a common goal. As an IT Account Manager for Franchise, you will play a crucial role in bridging the gap between IT and the franchise business.
About the Role
The successful candidate will have at least 5-10 years of relevant experience in IT, including experience in relationship management, communication, complex projects, store technicalities, and Microsoft Excel/Google Workplace Suite. You will be responsible for acting as the main liaison between IT and the franchise business, collaborating closely with various IT departments, and supporting Regional Directors in their daily IT-related activities.
You will also attend committees to represent and advocate for the IT department, promote and sell IT projects to stakeholders, and centralize and certify communication from IT to franchisees and other stakeholders. Additionally, you will manage a zero-cost center approach for all costs reinvoiced to franchisees.
Key Responsibilities
* Acting as the main liaison between IT and the franchise business
* Collaborating closely with various IT departments to ensure cohesive operations
* Supporting Regional Directors in their daily IT-related activities
* Attending committees to represent and advocate for the IT department
* Promoting and selling IT projects to stakeholders
* Centralizing and certifying communication from IT to franchisees and other stakeholders
* Managing a zero-cost center approach for all costs reinvoiced to franchisees
Operational Tasks
* Responding to franchisee inquiries about deployed IT solutions and advocating for the underlying strategy
* Developing sales documentation and presenting it across various channels
* Managing monthly communications related to rebilling and overall cost management
* Ensuring the accuracy and completeness of the rebilling process
* Resolving longstanding issues, addressing complaints, and providing effective solutions to franchisees
About You
We are looking for someone with strong analytical and problem-solving skills, excellent communication skills, and the ability to prioritize tasks effectively. You should have a positive and accountable mindset, be customer-oriented, and value team objectives. Fluency in Dutch, French, and English is essential.
The estimated salary for this position is €60,000-€80,000 per year, depending on your level of experience and qualifications. We offer a comprehensive benefits package, including health insurance, pension scheme, and opportunities for professional development.