Bij STADA willen we zorg dragen voor ieders gezondheid door een betrouwbare partner te zijn. STADA is een marktleider op het gebied van kwalitatieve farmaceutische producten en heeft al lang een plaatsje veroverd in de apotheken. Meer dan 12.300 werknemers wereldwijd maken onze waarden Integrity, Entrepreneurship, Agility en One STADA waar om onze ambitieuze doelstellingen te behalen en het toekomstig succes van ons bedrijf te garanderen.
Het farmaceutisch bedrijf EG is een van oorsprong Belgisch bedrijf en de onbetwiste leider op het gebied van generische geneesmiddelen in België. Het bedrijf telt vandaag 190 medewerkers. EG maakt deel uit van STADA Group en bestaat uit 3 divisies: EG Generics, Consumer Care & Specialty Care. Met ruim 30 jaar ervaring is EG de onbetwiste marktleider in generische geneesmiddelen in België. De EG Generics portfolio bevat nu al bijna 700 geneesmiddelen (voornamelijk medicatie op voorschrift) voor de behandeling van gezondheidsproblemen in zowat elk therapeutisch domein. Het EG team biedt artsen en specialisten ook continu praktische ondersteuning voor een verantwoorde en betaalbare patiëntenzorg. EG Consumer Care ontwikkelt innovatieve merken van voedingssupplementen, medische hulpmiddelen en geneesmiddelen die zonder voorschrift verkrijgbaar zijn in de apotheek (OTC). We leggen de nadruk op de zogenaamde ‘evidence-based nutraceuticals’: voedingssupplementen die wetenschappelijk bewezen zijn en je helpen om je gezondheid te ondersteunen. EG Specialty Care biedt ook uiterst gespecialiseerde, voorschriftplichtige geneesmiddelen aan – hoofdzakelijk aan ziekenhuizen en psychiatrische instellingen. Er wordt ook volop gewerkt aan de uitbreiding van het productgamma met o.a. bio-similairegeneesmiddelen. Om ons team te versterken, zijn wij op zoek naar een:
Pharma Care Officer
Brussels | België (BE) | Fulltime | Onbepaalde tijd
About EG
EG is a Purpose driven company: at the core of everything we do, we aim to Care for People´s Health as a Trusted Partner.
EG is the largest pharmaceutical company in Belgium.
With an offering for just about every therapeutic area, we are the market leader in generic medicines and the biggest OTC company in Belgian pharmacies.
We still produce many of our medicines and food supplements in Belgium. We currently have 180 employees and continue to invest in:
1. The development of generic medicines to keep qualitative healthcare affordable
2. Scientifically proven food supplements and medical devices that you can buy without a prescription in your pharmacy
3. The development of highly specialized medicines and biosimilars
Our culture is characterized by the strong commitment of our employees. Internally, we are called “MEP’s”: M otivation – E nergy – P assion are therefore qualities that we look for in every potential new employee to help strengthen our culture.
We are part of the Stada Group and share the values Integrity, Agility, Entrepreneurship and One Stada.
Do you have a strong MEP level? Are you entrepreneurial and would you like to work for the largest and fast-growing pharmaceutical company in Belgium? Then EG might be the perfect employer for you.
About your role
The EG Pharma Care Officer is the internal contact person for our customers: wholesalers, cooperatives, hospitals and pharmacies.
Thanks to your customer focus, communication and commercial skills you are able to provide them a great customer experience by answering their questions, handling of complaints and realizing both inbound and outbound sales calls.
This role is part of a team of 4 Officers and reports to the EG Pharma Care Manager.
How you can make an impact
Sales orders:
4. Timely and correct processing of all incoming orders: entering orders into SAP and verifying orders. In case of doubt, consult the customer or the Pharma Representative.
5. Administrative follow-up of the orders from ordering to invoicing.
6. Conduct sales calls, both outbound and inbound, with existing customers and prospects to meet the set objectives.
7. Offer consultative support to explain products, price, terms and service.
8. Provide sales recommendations and service solutions based on prospect/customer needs.
Complaints handling:
9. Handle complaints, report, consult and make suggestions to resolve complaints and avoid them into the future. When in doubt always consult the EG Pharma Care Manager.
10. Convert customer problems into sales opportunities.
Communication:
11. Represent a positive image of the company and its brand at all times.
12. Act as a trusted partner for our customers: clear and empathic communication and accurate follow-up.
13. Partner closely with and consult colleagues from other departments (sales & marketing, finance, supply chain) to be sure mutual objectives are met in support of the customer satisfaction.
14. Identification of customer needs and improvement of overall customer satisfaction.
Administration:
15. Acquire and maintain knowledge on the EG offerings and products.
16. Follow up on whether all products are up to date in the internal systems and make adjustments as needed.
17. Prepare credit notes for those customers who are entitled to them.
18. Back-up for the colleagues of the EG Pharma Care team.
What we are looking for
19. Motivated, Energetic and Passionate (MEP)
20. You act in line with our values: Integrity, Entrepreneurship, Agility and One Stada.
21. You love to interact with customers and strive for the best customer experience.
22. Fluent in Dutch and French (spoken and written) and minimum basic English.
23. Knowledge of SAP, outlook, excel and other IT software is a plus.
24. Customer service or sales experience preferred
25. Ability to perform well in a fast-paced working environment
26. We hire for attitude!
What you can expect from EG
27. Your efforts will be rewarded with an attractive and competitive salary.
28. On top of this you will receive a full package of fringe benefits such as meal and eco vouchers, group insurance, ambulatory care and hospitalization coverage, laptop & smartphone! So, you go through life without any worries!
29. You have the possibility to be part of a cafeteria plan where you give part of your gross salary for a car and fuel card.
30. Do you prefer to get some fresh air every morning and evening? Great! Because bicycle leasing is also possible as part of our cafeteria plan.
31. You also get to enjoy a very nice work-life balance with 32 vacation days and a flexible work schedule. Working from home for two days a week is also possible.
32. Finally, you can count on a big smile from your new colleagues every day! We all work towards one common goal: Caring for People's Health as a Trusted Partner, with the same Motivation, Energy and Passion across all departments. You will have regular the possibility to connect with all our Belgian colleagues during our ATN (All Together Now) events.
More information about EG and what is to work for us? Visit Werken bij het farmaceutisch bedrijf EG | EG
Beschik jij over de nodige Motivatie, Energie en Passie? Dan is deze job misschien wel iets voor jou. Solliciteer snel!