Job Description
Nature of the tasks :
1. Service desk agent, incident agent and analyst, problem agent and analyst
2. Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
3. First and second-line support: remote and on-site support
4. Recording & tracking incident information
5. Recording & tracking Problem information
6. Participating in reconfiguration/installation of PC environment
7. Documenting operational support procedures
8. Drafting technical content for knowledge database
9. IT support specialist must be able to perform all tasks of a service desk operator
10. Testing and administration of applications
11. Liaising with system administration and database administration for execution of administration tasks
Your skills :
12. Min 3 years of experiences as IT Support
13. Fluent in both English/French both written and oral
14. Part of the consultants needs to be fluent in German both written and oral as well
15. Very good communication skills
16. User oriented
17. Very good skills in all of the MS office applications
18. ITIL V3 Foundation Certified is a plus