This is Worldline.
Worldline helps businesses of all shapes and sizes to accelerate their growth journeyquickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across five continents. Just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The opportunity
At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly skilled customer service advisor, then get ready to join our company.
We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.
Your day to day responsibilities include :
* Technically and operationally support internal customer care teams and external Partners during the implementation phase of key accounts.
* Act as a key expert for external needs analysis and to provide solutions to your our customers and partners
* Provide training to clients on platform features and Ingenico ePayments products
* Provide technical and operational support for key account merchants post implementation or where required if unable to solve in normal support process
* Investigate ongoing or new incoming incidents if assigned to you by your manager
* Ensure continuity of our merchant business by responding quickly and taking correct measurements
Activities breakdown on migrations :
* Analysis of current legacy integration and Payment methods scope
* Functional mapping with new Direct API
* Proactively identify eligible Merchants to migrate to the new Direct Integration Layer and contact them
* Coach Merchants or Integrators on the differences between Legacy and Direct e.g. API calls, SDKs, Payment statues, Error Codes,
* Configuration (When required) e.g. Hosted Checkout with 3DS configuration, Fraud, Payment Methods
* Validate End to End Merchant testing
Signs of success :
1. Good relationship building and interpersonal skills that allow to adapt easily to different