We're an innovative medical technology company whose purpose is to enable healthier lives everywhere, every day. While we discover and develop groundbreaking products and services that benefit everyone, we are especially passionate about those that advance women's health and well-being. This allows us to be a company that prospers, grows and empowers women to experience healthier lives. None of this would be possible without the talent, skills and aspirations of our employees. Their expertise and dedication to developing and sharing more robust, science-based certainty drives our increasingly global presence, as well as a pipeline that responds to the unmet health and wellness needs of women, families and communities. What powers our growth across Breast & Skeletal Health, Diagnostic Solutions, and GYN Surgical Solutions is also what differentiates us: the exceptional and clinically proven ability of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by always challenging ourselves to improve health through better technology, education and market access. Our goal is to minimize doubt and maximize the confidence our customers and their patients have in their decisions and diagnoses. We work toward this goal every day, always aware that in an increasingly complex and competitive global environment, we must continually earn the trust of our customers and their patients. By focusing on women's health while still delivering health benefits to everyone, we are setting a new standard of excellence that is strengthened by purpose, driven by passion and brought to life by our promise of more certain early detection and better health outcomes. Technical Support Representative - Diagnostics Role location : Zaventem, Belgium Languages required : English and French fluent, knowledge of Dutch will be advantageous Here at Hologic the opportunities to grow, progress and unleash your talents are immense. Join us in a role that will affect the lives of millions. Unleash your true potential and drive your success in a company that is as ambitious and future focused as you are. As Technical Support Representative, you will be the trusted partner for our customers to guide them and provide technical support on Hologic Diagnostics products. You will own a solution to the challenges presented and will engage the relevant expertise when you require additional support. We are looking for a collaborative team player passionate about communication and working in a diverse environment while maintaining a strong focus on customer experience. KEY RESPONSIBILITIES Deliver excellent customer support & experience to end-users for both technical and application issues Perform troubleshooting and root cause analysis on advanced products and own next actions Participate in continuous improvement on our processes & service delivery Take ownership to ensure a smooth customer experience Willing to become a recognized and trusted expert in Hologic products KNOWLEDGE, SKILLS & EXPERIENCE Fluent verbal and written English and French language skills are essential with Dutch being advantageous Customer Support Experience Adaptability in a fast pace growing and changing environment Ability to work independently, with sense of initiative, great attention to detail and a hands-on approach Having biomedical background will be advantageous So why join Hologic? We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career. We offer a competitive salary and annual bonus which our talent partner can discuss with you. Apply today Practicality, Service Delivery, Expertise, Attention to detail, Root Cause Analysis, Communication, Customer Experience, Diagnostics, Success Driven, Improvement process, French language, Fast Pace, Passion, Biomedicine, Language Skills, Dutch Language, Initiative taker, VOS, Highly responsible, Write English, Technical support, Adaptability, Ambition, Customer support, Concentrated, French language, Failure Analysis