The main responsibilities for a Customer Support Specialist:
* Manage inbound emails from customers and the Sales team to ensure accurate order processing.
* Handle outbound communications with the Sales team to address questions and resolve issues.
* Order Processing and Management: coordinate delivery schedules, confirm billing details, and ensure data accuracy throughout the order processing stage. Handle cancellation requests and process credit transactions.
* Administrative Support Collaboration with Field Teams.
* Contribute to creating a positive and inclusive work environment.
* Participate in team meetings and trainings.
A successful Customer Support Specialist should have:
* Previous experience in customer service or customer care is highly valued.
* Displays tenacity and dedication to resolving customer issues to their satisfaction, taking full ownership and accountability for delivering effective solutions.
* Possesses excellent communication skills in English, Spanish, and Italian; knowledge of French is an advantage.
* Excels at multitasking and problem-solving, with a process-oriented approach to track and anticipate customer needs.
* Adapts communication style to suit the customer's personality, ensuring a positive and personalized service experience.
* Proactively identifies and resolves potential downstream issues, prioritizing accuracy over speed.
* Proficient in Microsoft Office, particularly Outlook, Excel, and Word.
* Demonstrates a strong team-first mindset and a collaborative attitude.
* Enjoy a competitive salary package that values your expertise and contribution.
* Be part of a dynamic and supportive team that fosters collaboration and growth.
* Advance your career in the thriving Life Science industry.
* Join a role designed for long-term commitment, offering stability and career progression.
* Benefit from a hybrid work model: three days in the office and the flexibility to work remotely.
* Work a structured Monday-to-Friday schedule (40 hours per week) with 32 paid holidays for a healthy work-life balance.
* Work in a conveniently located office in Diegem, accessible by car with your own parking spot or by public transport.
This is a fantastic opportunity for those looking to make a significant impact in their role and grow within a leading company in the Life Science industry.