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Customer Experience & Business Lead, Evere
Client:
Orange Business Services
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ed2e4aebf8ef
Job Views:
2
Posted:
21.03.2025
Expiry Date:
05.05.2025
Job Description:
The Transformation & Customer Experience (CX) Department has several missions:
* Support the integration between Orange and VOO
* Build and maintain a corporate roadmap aligned with the objectives
* Deliver strategic projects and programs
* Define the CX strategy and ensure its execution through key enablers
Your job in a nutshell:
* You help to spread a customer centric culture within the company.
* You ensure optimal/frictionless Customer Journey at every touchpoint (co-defining and documenting).
* You follow KPI and highlight where actions should be taken (and when applicable/necessary you deep dive and/or lead the actions plan/taskforce).
* You can drive CX/Business stream within large projects.
* You co-animate the CX Community to reinforce the engagement of all participants around the CX.
* You can play sometimes the role of Business Analyst/Internal Consultant for non-CX related topics.
* You are fully empowered and you make an impact.
* You have interactions with all other divisions of the company.
Your profile:
* You combine a master degree or equivalent with at least 5 years of relevant experience.
* You have a talent for clear communication, negotiation and diplomacy with excellent presentation skills up to Senior Level.
* You have analytical and problem-solving abilities.
* And finally, you are result-driven.
* You are fluent in French or Dutch and English.
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