This role in the PMO organization is supporting the PPM (Project and Portfolio Management) tool and processes in Patient Supply and QA with as main purpose to build & maintain visibility on the Patient Supply & QA projects and programs, their activities, major deliverables, timings, resources and budget on the mid- and long-term. The role will need strong relationships with Integrate IT & R&D teams, as well as with Finance and HR.
Responsibilities
Provide support to the user community
Handle and resolve incoming incidents and workorders
Provide and manage user access
Ensure user support documentation is available and up-to-date
Act as Business System Owner for the Patient Supply Community Maintain the PPM tool set
Gather, propose and describe business requirements for identified improvements
Write & review user requirements
Align on the development priorities with the IT & R&D partners
Perform system testing on developed changes
Provide and manage user access - Participate to the development of new user-oriented functionalities and solutions
Participate as team member in Business projects having an impact on Integrate PPM Tool
Support any support and training related initiatives, like (non-exhaustive list) AI-based user support bot
Support-related KPIs & insights
Knowledge base and training documentation
Training and information sessions
Experience
Min 2 years of professional experience
Experience in managing data and working with databases
Experience or education/certification in project management is a major asset
Experience as a trainer is an asset
Analytical & Critical mindset
Data driven
Excellent written and spoken English and French
Ability to work in cross-functional teams, including remotely