Who We Are At OPENLANE, we make wholesale easy so our customers can be more successful. We are a technology company, building the world's most advanced—and uncomplicated—digital marketplace for used vehicles. We are a data company, helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we are an innovative company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. OPENLANE offers its customers the best digital marketplace for used cars in Europe. Our B2B clients enjoy operational excellence when working with us.
Our Values
* Driven Waybuilders: We pursue challenges that inspire us to build, create and innovate.
* Relentless Curiosity: We seek to understand and improve our customers' experience.
* Smart Risk-Taking: We transform risk into progress through data, experience, and intuition.
* Fearless Ownership: We deliver what we promise and learn along the way.
Requirements
What will you do?
As Head of IT Operations, you drive the evolution of IT services, ensuring a secure, scalable, and high-performing hybrid IT environment. You oversee the dedicated hosted infrastructure and the Azure environment, ensuring seamless integration and operational excellence. You build and structure the IT operations team, fostering an environment where individuals take ownership, work autonomously, and grow in their roles. You provide guidance, vision, and support without unnecessary intervention, ensuring the team operates with clarity and accountability. You improve governance, monitoring, and communication, addressing inefficiencies and strengthening alignment between IT, business stakeholders, and external vendors. Your focus is on creating stability, improving processes, and leading transformation—all while ensuring a culture of collaboration, transparency, and trust within the team.
Your responsibilities:
* Provide IT services across multiple sites, ensuring high availability, reliability, and performance.
* Lead IT projects focused on operational efficiency, security, infrastructure, and hosting solutions.
* Develop and execute the IT infrastructure roadmap for scalable evolution.
* Manage the hybrid IT strategy, balancing cloud and hosted solutions for security, performance, and scalability.
* Implement disaster recovery, business continuity strategies, and end-to-end system monitoring.
* Oversee incident response, issue resolution, and continuous service improvements.
* Ensure compliance with SOC 2, SOX, and ISO 27001 standards, while managing access, data protection, and security audits.
* Lead vulnerability assessments, patching strategies, and change management, collaborating with teams on updates and releases.
* Drive IT service strategy, frameworks, and policies for optimized ICT services, ensuring consistency and reliability.
* Implement process improvements to optimize the IT landscape and enhance performance.
* Build and manage an ITIL-driven service desk, including SLA definition and management.
* Lead performance reporting, IT operations roadmaps, budgeting, and forecasting.
Who are you?
* Act and think at a master's level (think IT, Computer Science or related field).
* Minimum of 3 years of leadership experience in IT operations or similar role.
* You have experience with Kubernetes, networking principles, server administration, cloud infrastructure, and CI/CD pipeline automation.
* Fluent in English, Dutch is a plus.
* Excellent collaboration and communication skills with both technical and nontechnical stakeholders.
* A systematic approach to problem solving with strong analytical and project management skills and a "can do" attitude.
* You are a team player and with your non-nonsense attitude, you coordinate your team to get things done. You can inspire a team but are also close enough to the operations to step in when needed.
* You report directly to the CIO.
* You are open to work at our office in Tienen 3 days a week.
Benefits
What's in it for you?
OPENLANE Europe can give your career a boost and offers you a challenging position in a rapidly changing environment. In return for your dedication and added value you receive a competitive salary and extra-legal advantages such as a yearly bonus plan. To increase your job satisfaction, we offer flexible working hours, possibilities for home office, flexible holiday planning, learning & development opportunities.
* Competitive salary and performance-based bonus.
* Opportunity to work in a highly dynamic, international and innovative environment.
* Hybrid working.
* Comprehensive benefits package depending on the country of employment.
Are we the perfect match?
* Can you fulfill this vital function within our online auction platform?
* Are you dedicated and able to communicate within a down-to-earth company where we highly believe in a can-do mentality?
Then GO FOR IT and bring your career to the next level!
Send us your CV and motivation letter and become part of the OPENLANE team and contribute to a high performing culture.
OPENLANE is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
* Motor Vehicle Manufacturing
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