We are looking for a Receptionist for our hotel Martin's Dream in Mons.
Martin’s Hotels is a renowned Belgian hotel group where hospitality and excellence come together. Located in the heart of Mons, Martin’s Dream Hotel is a unique 4-star establishment set in a former 19th-century convent. Combining historical charm with modern comfort, it offers guests a high-end experience, blending well-being, gastronomy, and refinement.
About the job
Being a hotel receptionist is much more than just welcoming guests; you are the first face of the establishment, ensuring top-quality service and an unforgettable experience. You oversee the smooth running of each guest's stay by providing a warm welcome, attentive follow-up, and personalized assistance.
Main responsibilities :
During the day :
* Welcome and assist hotel, spa, and restaurant guests
* Handle check-ins and check-outs
* Manage special requests and guest complaints
* Process and manage reservations (rooms, spa, restaurant)
* Perform various administrative tasks
At night :
* Welcome late-arriving guests and handle their check-in
* Process check-outs for guests departing early in the morning
* Perform various administrative tasks
* Be the main point of contact for any nighttime inquiries or emergencies
* Ensure the hotel’s security (monitoring access, surveillance, implementing fire safety procedures) and, if necessary, remove unwanted guests
* Manage the telephone switchboard and wake-up service
* Prepare and set up the breakfast buffet
About you
* You are welcoming, friendly, and proactive
* You enjoy working as part of a team and have a strong sense of service
* You speak French, Dutch, and English (any additional language is a plus)
* You have previous experience in a similar role and ideally know Opera Cloud.
What we offer
* You will be part of a hotel group on a human scale and will enjoy a pleasant and qualitative work environment
* Possibilities of evolution within the hotel and the Martin's Hotels' group
* Attractive salary package including work clothes, group insurance, hospitalization insurance, meal vouchers, eco-vouchers and year-end bonus
* Attractive rates in our hotels (staff rate) and in many hotels worldwide (via Hotel Employee Rate)
#J-18808-Ljbffr