To facilitate access to different languages and provide more information on our site, we have opted for automatic translation.
Despite our vigilance, please bear with the sometimes literal translation of contents.
Senior Service Delivery Manager
Open-ended contract
Mission
Do you enjoy being at the centre of your organisation’s activities and building bridges all around you? If the answer is yes, Inetum certainly has multiple challenging projects for you!
As Service Delivery Manager, you will be in charge of the daily governance of large and complex IT Outsourcing Agreements. Your main objective is to safeguard the contractual agreements, for which you will align with many other departments internally and externally. You also play an important part in detecting/creating new opportunities for your customer, as well as internal improvements. Your customer sees you as a trusted advisor. A few of your tasks:
* Ensure good SLA & KPI results by coordinating with the Operations Teams & provide associated reporting;
* Meet your customer regularly to review performance and propose improvements or new opportunities;
* Monitor your budgets and margins & report accordingly, ensuring correct invoicing;
* Work closely with Sales, Solution Architect and Project Manager, initiate, propose and defend new initiatives to your customer and/or internal management and involve the relevant stakeholders for implementation;
Your profile
* Thanks to your amazing communication skills, you are able to dialogue with people from different backgrounds in all levels of an organization. You find a perfect balance between human and digital communication, in Dutch, English and French. You master the art of challenging, convincing and motivating people, and networking comes natural to you.
* Colleagues describe you as a driven and enthusiastic team member, with excellent time management and organizational skills. Tight deadlines are a welcome challenge to you. You know how to establish priorities and are able to work independently, not afraid of making decisions within the area of your responsibilities.
* You have a Master Degree thinking level, a sound knowledge of MS Office and are a quick learner when working with new tools and applications. An ITIL Intermediate (v4) or Service Manager (v2) Certificate is preferred, a solid interest in and knowledge of the ICT industry is a must.
Benefits
* Make a Difference with a Meaningful Career: step into a role where your work truly matters. At Inetum Belgium, you’ll have the chance to impact lives and drive meaningful change every day.
* Grow and Evolve Professionally: embrace a culture of continuous learning and development. We offer a range of training opportunities designed to help you expand your skills and advance your career.
* Unlock Relevant Career Opportunities: pursue the career path you’ve always dreamed of with tailored opportunities and the IT expertise you need to succeed.
* Achieve Work-Life Balance: we value your well-being. Enjoy flexible working hours, the convenience of satellite offices, the comfort of home working, and an informal, no-nonsense environment.
* Enjoy Generous Annual Leave: life is more than just work. Take advantage of 32 days of annual leave to relax and recharge.
* Travel in Comfort: forget the hassle of commuting. We provide a company car and a national fuel/charging card to keep you on the move. Prefer a different option? You can choose a mobility allowance instead.
* Comprehensive Insurance Coverage: your health and security are our priorities. Benefit from group insurance and hospitalization insurance that show we care.
* Attractive Compensation Package: we offer a competitive gross salary to recognize and appreciate your hard work.
Organization
Inetum is a European leader in digital services. Every day, the Group's 28,000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good.
Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility.
Driven by its ambition to grow and industrialize, Inetum generated sales of €2.5 billion in 2023.
In response to a market that has been growing steadily for over 30 years, Inetum has made the deliberate choice to refocus on 4 core businesses in order to gain strength and offer customized solutions tailored to the specific needs of its customers: consulting (Inetum Consulting), infrastructure and application management (Inetum Technologies), software implementation (Inetum Solutions) and its own software publishing business (Inetum Software). Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers.
Inetum Consulting is a strategy and transformation consulting firm part of the Inetum group. With a team of 450 multidisciplinary consultants, we are present in Europe (France, Spain, Portugal, Belgium) and Africa (Morocco).
Inetum Consulting supports companies and public organizations in their strategic projects through five major offerings: CIO Advisory, Sustainability, Data & GenAI, Transformation & Change, Corporate Functions Advisory.
Guided by a sector-specific consulting approach enriched by innovation and technological solutions, we help our customers steer their transformation towards sustainable performance and a more resilient, responsible society.
We value a unique and strong corporate culture, imbued with the values of excellence, which contributes significantly to the success of organizations.
At Inetum consulting, we offer more than just a job; we provide an inspiring environment and opportunities for growth and development. We strive to create a workplace where you can harness your talents, contribute to challenging projects, and be part of a leading IT consultancy group.
#J-18808-Ljbffr