Job Duties
1. Responsible for the daily technical support (email, phone, chat) for the Belgium/Luxemburg market with the other team members and global Professional Services colleagues.
2. Member of the Geo-positioning Training team, lead and maintain seasonable Dealer & End-user trainings
3. Support the Sales team(s), prepare technical demo’s and presentations. Work closely with Sales and Marketing staff to provide business solutions.
4. Creation of online content (Quick Guides, How-to, Notification messages); myTopcon NOW and eLearning (self-learning) courses.
5. Be the Geo-Positioning Application and Software family software Subject Matter Expert (Field, Office, Enterprise, and Online modules), keep up to date with new Geo-Positioning developments.
6. All common Professional Services activities, in line with goal settings and experience. Communicated with the team leader and/or manager. Alignment with EMEA Support colleagues. Work with European team on global goals, projects, content, and direction
Education and Experience
7. Extensive practical knowledge of geomatics (techniques)
8. Geodesy, Survey engineering, Civil Engineering, Construction Engineering or similar preferred
9. + 3 years’ experience in survey applications, vertical construction, road construction or any other infrastructure projects
Knowledge, Skills, and Attributes:
10. Troubleshooting, hands-on mindset
11. Friendly, supportive personality
12. Professional communication skills
13. Comfortable in working with various ICT systems (MS Teams, Outlook, SAP S4, various others)
14. Experience with the different phases of a construction jobsite process
15. Good in Dutch, French & English language (Verbal & written)
What we offer:
16. Attractive salary with a lot of benefits
17. Pension plan
18. Health insurance (with Dental Care)
19. Meal vouchers
20. 40 hour working week with 32 holidays
21. Company Car
Team spirit and atmosphere:
22. Direct communication
23. No-nonsense mentality
24. Space for innovation
25. Familiar atmosphere
26. A global company with fame in the construction industry