What we are looking for
We are looking for an Onsite Technician with experience in IT desktop support and end-users support at large multinational companies, in order to support our customers in Charleroi or Preuwelz, Belgium.
You will be in charge to:
Identify, diagnose, and resolve issues in computer Hardware and software in systems such as Laptops, Desktops, Printers, Mobile devices, and Tablets...
Provide general desk side support, imaging/ re-imaging PCs and laptops.
Coordinate with the third-party service provider for timely repair of the system under the maintenance agreement warranty and repair minor Hardware flaws.
Provide assistance in installing other peripherals like printers, scanners, etc., and cabling systems like local area network cables, network interface cards, wired switches, etc.
Provide smart hands and eyes support led by a remote team for network devices and servers.
What you have
Living in Belgium (On-site position located in Lessines)
Fluent in French, and conversational English (Dutch is a plus).
Previous experience as a Helpdesk technician or other customer support role
Familiarity with: Microsoft technologies (Windows, Windows Server (2016/2019), MS Office 365, Exchange Server, SCCM)
Ticketing tools, dealing with incidents and requests in accordance with SLAs.
Knowledge of system security and data backup/ restore.
In-depth understanding of diverse computer systems and networks.
Good knowledge of internet security and data privacy principles.
Outstanding organizational and time-management skills.
Excellent communication and problem-solving skills.
What we will offer
A full-time employment contract, a secure job position in an exponentially growing international IT company.
A complete compensation package with a wide range of advantages(Attractive fixed salary, Meal vouchers, Hospitalization Insurance, Pension plan).
Room to implement your own ideas and challenges within your own responsibility.
Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication.
Full introduction to the company, Buddy program, and mentor program to help you get started.
Continuous technical help and support from your colleagues, and technical specialists.
Hemmersbach is a social-purpose IT Company: we are fighting for social and environmental causes
We are working hard to make the world a better place since 20 % of the annual profit is going to 3 direct actions
Rhino-force.org: Environmental protection of the most endangered species on this planet.
Kids-family.org: We care for children who grow up without their parents in Poland and India. We don't just give them shelter. We turn their shelters into homes.
Climate Force: We remove CO2 from the air to fight global warming by planting trees.
Would you like to join our team? Send us your CV in English via the button below.