What do you do?
Do you have a heart for service and a passion for digital marketing and technology? Are you motivated by the opportunity to lead and support others, ensuring smooth operations across diverse teams in a global environment?
Reynaers Group is looking for a committed Marketing Operations Manager to join our dynamic Digital Marketing & Technology team and make an impact on an international scale.
What are we looking for? You are hands on and ready to lead your versatile team, handling tasks across marketing technology, marketing automation, CRM, and brand & content. With a strong customer focused mindset, youll manage the process with different marketing teams in all relevant countries and provide status reports to a broader audience. You will collaborate closely with other managers and escalate recurring issues to find appropriate & sustainable solutions.
Tasks & responsibilities:
1. Provide shared service support via a service desk and deliver training (on tools, technology & processes) to local markets worldwide.
2. Assess and prioritize tickets quickly and accurately, distinguishing between major and minor issues, and triage into L1, L2, and L3 categories.
3. Coordinate and implement requests going from website content, including the creation of landing pages, pop up banners, navigation, and floating bars, light email caigns to enhance user engagement, oversee permission and access management, and other similar tasks (L1 support).
4. Coordinate with respective technology and content teams to resolve more in depth (technical) issues and requests (such as new features).
5. Support the setup and maintenance of our Knowledge Base and FAQ to empower markets with self service resources.
6. Increase efficiency by launching structural improvements like templates and low code solutions.
7. Maintain a hands on approach and deep understanding of the systems.
8. Lead and manage a team of coordinators, providing guidance and support.
9. Ensure structured work planning and clear reporting.
10. Build strong relationships with various stakeholders in marketing to understand their needs and further optimize the use of marketing technology through service support and training.
Who are you?
Profile:
1. A motivated professional with a strong affinity for digital marketing and technology.
2. A service oriented mindset at your core.
3. A graduate with a bachelors, preferably with significant working experience in digital marketing or IT management.
4. Hands on experience with website (Drupal), PIM (InRiver), project management (JIRA/Confluence), and Google Analytics.
5. Experience with assets (Bynder/SharePoint/Showpad) and Salesforce Sales Cloud & Salesforce Marketing Cloud are an absolute bonus.
6. Strong organizationa