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Software Solution Specialist users support, Zaventem
Client:
Connect People Sprl
Location:
Zaventem
Job Category:
Other
EU work permit required:
Yes
Job Reference:
fd9a3c7b4d9d
Job Views:
3
Posted:
16.03.2025
Expiry Date:
30.04.2025
Job Description:
Job Description
The Users Support product is part of the Digital Enhancement product line. The team's primary mission is to deliver robust, user-friendly tools which empower other products and teams within the company (such as IT Helpdesk) to deliver great support services. The team provides second-level support for the Service Management tools.
Currently, the main tool in the product scope is the service portal (currently using Ivanti Service Manager), where the client staff members can submit their requests, and support agents handle and resolve the tickets. As we aim to continuously enhance our current support tools and possibly expand our scope, we're looking for a new Software Solution Specialist to join the team.
Main tasks:
* Implementation/development of functional and technical customer requirements through configuration or scripting in the user support tools (currently Ivanti),
* Ensuring operation and software maintenance together with the product team,
* Advise key users on IT service management issues and best practices when using the tool,
* Supporting the training of end users,
* Participate in testing activities of new developments and configurations within the team and with users,
* Initiating and participating in further developments and improvements of the software,
Ongoing support with the integration of the software into the application and system landscape of the Client Group.
Requirements
* University degree in business informatics, computer science or comparable
* At least 3 years of experience with and up-to-date knowledge of service management tools (preferably Ivanti Service Manager)
* Knowledge of ITIL-based service management
* Sound experience in planning, development, operation and further development of applications or software systems (standard or customized software)
* Good understanding of agile methods
Not a must, but an advantage:
* Knowledge of similar service management tools such as Service Now or Zendesk
* Experience with MS SQL, Java Script, SOAP and REST API
* Experience in IT operations management
Languages:
* English
* Good level of Dutch and/or French and/or German is a plus
Benefits
Long term mission, min 12 months
Hybrid
Brussels
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