At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a CIS Service Manager to join our UniQue team.
What will you be bringing to the team?
* Manage the Deployable CIS (DCIS) infrastructure as a service, ensuring system readiness per SLA requirements.
* Ensure the availability and quality of engineering support through coordination with relevant service lines, support centers, and field support points.
* Maintain DCIS Configuration Management to ensure all assets are accounted for and kept at known configuration states.
* Conduct periodic risk assessments to anticipate and mitigate obsolescence, initiating new projects when necessary.
* Manage Change Management plans to resolve identified issues and update the configuration baseline to meet evolving operational needs.
* Support the development of the annual Operation and Maintenance budget.
* Ensure system documentation for operations, maintenance, and training is updated as the system evolves.
* Oversee contractor support services and manage service acceptance.
* Assess manpower and budget requirements for Operations and Maintenance.
Requirements
What do you need to succeed in this position?
* Bachelor's degree in a related field with at least 3 years of relevant experience.
* Strong experience in IT services engineering, planning, operations, maintenance, and management.
* Demonstrated experience as a line manager with the ability to lead, mentor, and motivate a team.
* Expertise in Configuration Management and Change Management processes and tools.
* Experience in contingency planning, budget management, and managing small-scale CIS projects related to network monitoring and performance management.
* ITIL Foundation and Intermediate Certifications in areas such as Service Design, Service Transition, Service Operation, or Continual Service Improvement.
* A Project Management certification, such as ITIL Expert/Managing Professional, PRINCE2 Foundation, PMI PMP, MSP Foundation, or Management of Risk Foundation certification would be an advantage.
* Familiarity with military telecommunications and information systems, including VLF to EHF satellite communications is an asset.
* Fluency in English, both written and spoken.
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.