Join our team as
Key Account Manager Home Care
BEL-Saintes
The Key Account Manager Home Care employee will contribute to the development of our (sales) organization by:
Responsibilities:
Customers
* Manage the contacts, needs and solutions as a director in the assigned area. He/she is responsible for the realization and expansion of sales targets and sales activities with the associated product groups and process consulting.
* Responsible for the contacts, needs, solutions of the customers.
* On tactical and strategic level contacting (target) accounts and customers and prospects.
* Sell solutions based on continuity and quality.
* Responsible for excellent sales at acquired customers.
* Develop concepts in cooperation with the customers.
* Expand network connections.
* Adhere to the agreed budgets.
* Identify and analyse the needs and wishes of the customers.
* Handle structural complaints from customers.
* Convince prospects of our added value and bringing them in as customers.
Strategy
* Gather and disseminate market and competitive information as part of regular market analysis.
* Participate in conferences, trade shows and events in collaboration with the Sales Manager / Marketing.
* Obtain current knowledge of the economic, political, and legal conditions.
* Work systematically, analyse, initiate, and implement improvement projects.
Compliance & Reporting
* Promote feedback on results and focus on areas of attention in accordance with the company procedures, guidelines, and ISO standard.
* Acting according to the Hartmann Compliance policies and Code of Conduct.
* Respect the agreed administrative tasks (CRM, reports, preparatory work, analysis).
* Generate and maintain sales opportunities in our CRM.
Challenges with regard to innovation and change:
* Supporting initiatives for change (Sales dialogue).
* Monitoring and evaluation of market and competitive activities and feedback to the BU Manager and Marketing Department.
* Own contribution to a sustainable performance-oriented culture.
* Developing customer strategies and outlets in collaboration with the Experts and Marketing.
* Building a strong understanding of the sales processes.
Qualifications:
Education & Experience:
* Bachelor’s or Master’s Degree: a degree in business administration, healthcare management, marketing, or a related field is preferred. Some KAMs might also have degrees in medical or healthcare-related studies, especially if they are targeting home care businesses.
* Since home care businesses focus on health services, having a background or certification in healthcare, nursing, or medical products may be an advantage.
* Proven experience (usually 3-5 years) in sales or key account management, particularly in the healthcare or medical sectors, is required.
* Understanding the healthcare system, reimbursement models, and regulatory environment in Belgium is crucial for effectively navigating the home care business landscape.
Competencies & Skills:
* Strong negotiation abilities and experience in developing strategic partnerships with clients, particularly in healthcare, is essential.
* Proven ability to create and manage Key account plan, see growth potentials and create partnerschips.
* A key part of the KAM role is maintaining long-term relationships with key stakeholders in the home care sector, so excellent interpersonal and communication skills are necessary.
* Since home care is often centered around patient needs, a KAM should have a customer-first approach, understanding the challenges faced by healthcare providers.
* The ability to analyze the needs of home care businesses and propose tailored solutions is crucial.
* Strong interpersonal and communication skills are essential to build and maintain relationships with home care customers.
* proficiency in negotiation, sales techniques, and managing large or complex contracts.
* Ability to devise and implement strategic account plans to grow business within home care customers.
* The ability to analyze sales data and market trends and make data-driven decisions.
* Familiarity with the products or services the company provides to home care businesses, whether medical devices, health tech solutions, or services like home nursing care, is critical.
* Fluency in Dutch, French, and English is required, especially as the KAM will work across the Flemish and Walloon regions, as well as Brussels.
* Willingness to travel frequently to visit multiple home care customers domestically across regions (Flanders, Wallonia, Brussels).
Soft Skills:
* Understanding the sensitive nature of home care, where the well-being of vulnerable individuals is involved, is important.
* The ability to adapt to changes in client needs and the healthcare landscape is key to thriving in this role.
Technical proficiency:
* Familiarity with Customer Relationship Management (CRM) systems and the ability to analyze sales data, track customer interactions, and manage accounts effectively is essential.
* Good knowledge of computerized systems (MS Office Excel, PPT & Word).
Hartmann values:
* High performance: ambitious to outperform the competition, to speed up profitable growth by taking fact-based decisions with a LEAN mindset.
* Customer Oriented: have the customer at the heart of everything you do, continuously striving to meet and exceed customer expectations, to become the preferred partner of choice.
* Passionate team: one strong team, trusting, supporting, and encouraging each other, working at eye-level passionately towards the common goal.
Benefits:
We offer development opportunities and an appealing labor package, including:
* A full-time permanent contract (38 hours/week).
* Extra days of annual leave for an optimal balance between work and personal life.
* A competitive salary.
* An annual bonus based on your performance, rewarding your contribution to Hartmann's success.
* A company pension plan with attractive employer contribution.
* A Health insurance plan.
* A company car with fuel card for your travels.
* Eco-vouchers.
If you are interested in this position please send your application via our online portal to Vincent Goerens.