AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
Our role is to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
Healthcare Department Mission
The mission of our Healthcare department is to be a solid and reliable healthcare partner for our clients. We put all our professionalism into supporting our clients in the best possible way so that they can go about their hospitalization or care in general without any worries.
This involves hospitalization insurance, insurance for outpatient expenses or serious illness, and additional health-related services.
Customer orientation is our DNA, and our availability and willingness to listen ensure a customized approach.
As part of the AXA Group, our 10,000 employees across 40 countries share the same mission: to empower people to live a better life.
AXA Partners is the market leader in Belgium, and the Belgian team consists of over 400 people.
Position Summary
As Team Manager Claims Private, ABS and Medi-Assistance, you will animate, organize, and coordinate teams (+/- 60 FTE) responsible for healthcare claims management for private companies, intakes of hospitalization claims, and other related activities for both public and private companies.
You will ensure close follow-up of claims teams in ABS.
* An effective organization, collaboration, and optimized balancing of workload between BNL and ABS teams
* A strong quality of service and respect of agreed SLA while optimizing productivity of teams
* A coherent client servicing thanks to aligned ways of working in teams, and implementation and control of business processes/procedures, and close monitoring of quality level of communication with customers
You will determine targets for your BNL and ABS team, and follow up on those targets, implementing improvement plans where needed.
You will serve as the ear of the customer/agents and Axa Be, contributing proactively to the elaboration of the healthcare roadmap, and addressing raised problems in due time to ensure continuous improvements.
You will lead or contribute actively to improvement or change projects.
You will maintain strong relations with key partner Axa Belgium, medium/big-sized customers, and brokers. On occasion, you may represent our department externally.
As part of the Healthcare management team, you will play an active role in the management of the entire healthcare scope by contributing actively to the elaboration, implementation, and communication of the roadmap, and participating in projects covering scopes beyond your own.
Required Skills
* A Master degree (or comparable experience) and at least 5 years of experience in leading teams, preferably
* Dutch/French speaker with very good knowledge of second language and good knowledge of English
* Service & people-oriented
* Strong communication (oral & writing) & organization skills
* Broad experience in people and/or management of business-projects
* Good knowledge of Microsoft-tools
* Experience in insurance or healthcare sector a plus
* Change management and communication skills to handle agreement finding between different actors
* Team player
By joining AXA Partners, you will work in a responsible company with a culture of expertise & diversity.
Our focus is on accelerating everyone's skills development while offering attractive and competitive compensation and opportunities for professional growth.
At AXA, we make a real difference in people's lives – creating opportunities for a better life.
We Offer
An attractive salary package with extra-legal benefits (group insurance, health insurance, mobility budget/company car, representative allowance, Performance Bonus…)
A good work-life balance with 3 days homeworking and 2 days at the office
Permanent employment type in a dynamic environment with interesting career opportunities
Join a company that helps protect the forests – At AXA Partners, we plant a tree for every new recruit (with a permanent contract).