In this role, you will be part of the Merchant Service and Diplomat Service Team. You will work closely with your direct colleagues and serve as an important point of contact for our customers and the sales team at the office.
As a team member, the Customer Service Representative has the responsibility to contribute to the objectives of Global Blue through core tasks and to propose optimizations for processes within the department. The focus is on administrative actions for the Global Blue services.
Your profile & competences
* High school graduate
* Fluent in Dutch, French, and English (speaking and writing)
* Independent, stress-resistant, and possess a high level of accuracy and attention to detail
* Good numerical skills and high attention to detail
* Strong communication skills and a pleasant telephone voice
* Flexible and a team player in a cross-cultural environment
* Commercial flair, proactive, decisive, and possess a hands-on mentality
* Customer-oriented
* Good knowledge of the MS Office package (Word, Excel, PowerPoint)
* Well-organized and able to handle multiple tasks simultaneously
Main duties and responsibilities
* Handle administrative tasks and customer requests by telephone, support, mail, invoicing, and coordination with customers
* Serve as the first-line point of contact and support for customers, coordinating with partners regarding operational tasks, after-sales follow-up, and complaint handling
* Contact retailers about outstanding invoices (bad debts)
* Draft contracts, manage archives, and maintain the administration system
* Validate invoices and complete tasks based on volume and other MS team workload
* Prepare and send orders to clients
* Participate in projects to improve Global Blue services
* If you recognize yourself as the candidate we are looking for, don't hesitate to apply. Please send your application with CV and cover letter including your salary request as soon as possible. We are reviewing applications continuously and will fill the position when we find a suitable candidate.
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