Contribute to Orange Belgium’s best customer experience !
Orange is the next generation operator in the Belgian Telecom market. We offer mobile, fix, internet & TV solutions on the Belgian market. As an innovative company focusing on the customer care, we are continuously investing in digital transformation in order to offer that extra mile for our customers.
Sounds good?
Then you might be glad to know that we are looking for an enthusiastic CSR Back Office Technical Cable for our Customer Service Operations department. Maybe are you the skilled profile we are currently looking for!
As CSR Back Office Technical Cable:
1. You assist Customers; first line contact centers and technicians regarding technical questions in order to serve our customers in a better way.
2. You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration 3rd level teams (internal or external)
3. You detect incidents related to transversal products, services, applications with possible impact on customers and you apply appropriate priority & communication processes.
4. Furthermore, you inform customers continuously on the status of their problem according to the priority of the technical issue (internal and external customers).
5. You collect relevant information in order to prepare efficient communication towards our customers, management, partners and operational teams (proactively alarms, planned interventions and retro-actively for example incidents) and you translate technical information into customer language
6. Last but not least, you support the launch of new products and services (Friendly User Test) and think pro-actively about the required support. Duty role
You have :
7. 1-2 years’ experience in a customer services environment.
8. Knowledge of contact center activities.
9. A strong interest in new technologies (Telco products, services, technical matters, network, data & Internet) and fast learning
10. Strong listening and communication skills.
You are:
11. In mindset and sometimes also in working hours you show a flexible attitude. You will also work once in a while on Saturday.
12. You show your engagement by being an Orange Ambassador
13. You communicate fluently in Dutch, French and English
14. “Problem solving” and “Persuasiveness! “Are your daily moto!
Inspired? Then we would like to hear from you!