Job Description
IT Support Agent (ENG + German and FR) - European Institution
Are you communicative, driven, people minded and do you have a good experience of 3 years (min.) in IT Support? Well, Sogeti Belgium is looking for you!
At the moment we are looking for an ' IT Support Agent ' for a European Institution!
Nature of the tasks :
1. Service desk agent, incident agent and analyst, problem agent and analyst
2. Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
3. First and second-line support: on-site support
4. Recording & tracking incident information
5. Recording & tracking Problem information
6. Participating in reconfiguration/installation of PC environment
7. Documenting operational support procedures
8. Drafting technical content for knowledge database
9. IT support specialist must be able to perform all tasks of a service desk operator
10. Testing and administration of applications
11. Liaising with system administration and database administration for execution of administration tasks
12. ...
Your skills :
13. Min 3 years of experiences as IT Support
14. Fluent in both English/German both written and oral (French is a big plus)
15. Part of the consultants needs to be fluent in German both written and oral as well
16. Very good communication skills
17. User oriented
18. Very good skills in all of the MS office applications, IOS and Android are a big plus
19. ITIL V3 Foundation Certified is a big plus
20. ...
Why should you take the leap?
At Sogeti Belgium we offer flexibility in more than one way: next to our hybrid way of working, where we offer you can work 70% from home, we also offer our flex abroad program. With this program you can work up to 45 days abroad, this to maintain a good work-life balance;
Next to this we also offer following additional benefits:
21. Net expenses;
22. Company car or mobility budget (whatever works best for you);
23. Health insurance;
24. Meal vouchers;
25. Pension plan;
26. Eco vouchers from €250/year;
27. A flex plan where you can buy extra days off, update your insurance or buy home office supplies;
28. 32 vacation days;
What are you waiting for? Apply today and start your new journey with Sogeti Belgium! :-)