Are you a motivated sales / customer service professional eager to make an impact at a fast-growing, industry-leading company? Join A-SAFE Group, where you'll be part of a global team dedicated to redefining workplace safety standards and delivering innovative solutions to some of the world's largest companies. Pioneering Innovation in Workplace Safety Since we began in 1984, A-SAFE has been at the forefront of developing innovative solutions designed to solve our customers' most pressing problems. As the inventors of the world's first industrial-strength polymer safety barrier, innovation is in our DNA. From our inception, we have dared to be different, charting our own paths and leading the way while others follow. Global, but Local Our story started in West Yorkshire. With our Head Office and State-Of-The-Art manufacturing site still situated in Elland, we design, develop, test and deliver pioneering safety solutions in house. The business continues to pioneer game-changing workplace safety technology to this day, supplying to warehouses, factories, airports, car parks and other industrial workplaces worldwide. Now a truly global business, A-SAFE employs over 800 talented individuals across 17 international subsidiaries, spanning from Canada to the Australasia. A Phenomenal Growth Story A-SAFE has achieved significant organic growth and today, serves more than 6,000 customers in over 50 countries. We're proud to call some of the world's biggest names our clients – including Amazon, Coca Cola and BMW. You can read more about our Customer Success Stories here. As a Customer Success Manager at A-SAFE, you'll nurture Regional, Major and Key customer relationships, ensuring customers' onboarding experience is efficient and providing post-sale support ensuring success with products and services. In this role, you will: Gather product feedback and hear the Voice of the Customer. Identify customer opportunities for upselling and cross-selling Send quotes to customers, and proactively following up in a timely manner Organise follow-up commercial meetings as required coordinating diaries accordingly Ensure all internal systems (CRM & ERP) and databases are updated timely and accurately Conduct customer NPS surveys The ideal candidate will have a strong background in customer success/service or sales, excellent communication skills, and a deep understanding of the industrial safety sector. At A-SAFE we put our values at the heart of the business. We Are Pioneers: Innovation is in our DNA. At A-SAFE, we're dedicated to breaking new ground in industrial safety, from inventing the first polymer safety barrier to developing cutting-edge IoT safety devices like RackEye. We Are in it Together: Collaboration and support define our work culture. At A-SAFE, you'll be part of a connected, global team that values every contribution. We support each other's growth and celebrate success as a collective, creating a welcoming environment where everyone can thrive. We Do the Right Thing: Integrity and responsibility guide us in everything we do. Whether working with clients or colleagues, we believe in transparency, accountability, and delivering on our promises. You'll be encouraged to bu... Onboarding, Up-selling, Cross Selling, Industrial Safety, Customer Relations, Organization Skills, Database, Communication, Net Promoter Score, Polling, Service, Customer Success, Service sales Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!
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