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Customer Experience & Business Lead, Evere
Client:
Orange Business Services
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ed2e4aebf8ef
Job Views:
62
Posted:
10.02.2025
Expiry Date:
27.03.2025
Job Description:
The Transformation & Customer Experience (CX) Department has several missions:
1. Support the integration between Orange and VOO
2. Build and maintain a corporate roadmap aligned with the objectives
3. Deliver strategic projects and programs
4. Define the CX strategy and ensure its execution through key enablers
Your job in a nutshell:
You help to spread a customer centric culture within the company:
1. You ensure optimal/frictionless Customer Journey at every touchpoint (co-defining and documenting)
2. You follow KPI and highlight where actions should be taken (and when applicable/necessary you deep dive and/or lead the actions plan/taskforce)
3. You can drive CX/Business stream within large project
4. You co-animate the CX Community to reinforce the engagement of all participants around the CX
5. You can play sometimes the role of Business Analyst/Internal Consultant for non-CX related topics
6. You are fully empowered and you make an impact
7. You have interactions with all other divisions of the company
Your profile:
1. You combine a master degree or equivalent with at least 5 years of relevant experience
2. You have a talent for clear communication, negotiation and diplomacy with excellent presentation skills up to Senior Level
3. You have analytical and problem solving abilities
4. And finally you are result driven
5. You are fluent in French or Dutch and English
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