Beschrijving van de functieOur partner is a key global player in the Life Sciences industry, with a strong presence in Leuven. They provide innovative solutions, and their team of 50 employees in Leuven works daily to support their customers.Jobomschrijving- Responding promptly to customer inquiries in Spanish and French.- Managing complaints, providing appropriate solutions and alternatives within the time limits.- Maintaining customer records by updating account information in the database.- Liaising with other departments to resolve customer complaints.- Developing a rapport with customers, demonstrating a polite and professional approach.- Processing orders, forms, applications, and requests.- Keeping records of customer interactions, transactions, comments, and complaints.- Communicating and coordinating with colleagues as necessary.Jouw profielA successful Customer Relations Specialist should possess:- Experience in a customer service role (preferred).- Proficiency in Spanish, French, and English, both written and spoken.- A strong customer focus with excellent organizational skills and attention to detail.- Familiarity with CRM or ERP systems.- Strong multitasking and time management abilities.Voordelen van de betrekking- A competitive salary range & comprehensive benefits package.- A positive and collaborative work culture.- Opportunities for career advancement within the company.- The chance to work in an international company in Leuven.