Site Name: Wavre, GSK HQ, Ireland - Dublin
Posted Date: Oct 17 2024
Complaint and Incident Senior Director
The deadline for the job posting is the 31st of October in 2024
The Complaint and Incident Director is a new and critical role within Market Supply & Distribution Quality (MSDQ) that will be accountable for the GSK network quality incident management, including complaints, LIC (Local Incident Committee), Product Incident Review Committee (PIRC) and recalls.
Key Responsibilities
* Accountable for inspiring and motivating teams and colleagues, priority planning, with risk-balanced decision-making skills.
* Responsible for bringing to life the One Quality voice to simplify and standardize our ways of working internally and externally.
* Accountable for a diverse team coordination and reviewing complaints and incidents for the GSK network, ensuring robust investigation and clear CAPA.
* Working closely with legal teams, LOC teams, and GRA to optimize response to complainants and authorities.
* Provide leadership and management of the centralized team, and key site/EQ/LOC incident managers to ensure capability and timely RFT investigations.
* Responsible for ensuring PIRC chair/secretary support to the business units.
* Engage with key stakeholders across operational business units and MSDQ to prioritize support.
* Motivate, focus, and develop your team, being an inclusive and ambitious leader that facilitates a thriving team with clear succession plans for key roles.
* Strategic mindset balancing short-term and long-term objectives, translating vision into breakthrough objectives.
* Responsible for influencing direct and extended GSC Quality team to support the adoption and usage of new ways of working and develop a culture of continuous improvement.
* Functional business owner for product recall system PRS and complaints module in VQMS, supporting operational business units and feeding information as required to MSDQ Process team and QA Systems team.
A. Educational Background
* BA/BS degree or equivalent in experience. Area of Specialization: Chemistry, pharmacy, biological sciences, or science-related fields.
* BA/BS or Masters Degree.
B. Job-Related Experience
* Minimum of 10 years’ experience in Quality function in a highly regulated environment.
* Experience leading a team with a strong background managing complaints/incidents within Quality.
* Significant knowledge of the pharmaceutical industry, including products and respective incident and complaint classifications.
* Problem-solving and decision-making ability are key to being effective in this role.
C. Other Job-Related Skills/Background
* Significant experience in drug product manufacture and distribution.
* Experience in QP and batch release would be desirable.
* Proven capacity to drive transformation and manage complex projects and programs. Strong in decision-making, problem-solving, and communication.
* Excellent influencing and negotiating skills, along with verbal and written communication skills.
* Demonstrated ability to operate effectively in a matrix organization and engage with other business areas.
* Demonstrated ability to think strategically and identify innovative, sustainable solutions to complex business issues.
* Demonstrated leadership of people, including development and performance management skills.
* Cultural agility.
* Knowledge and experience in operational excellence/continuous improvement techniques and deployment.
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