Job description
As a Helpdesk Support Specialist, you will play a crucial role in ensuring the smooth operation of our clients' IT systems. You will be responsible for providing first-level support, troubleshooting technical issues, and maintaining a high level of customer satisfaction. Your key responsibilities will include:
* Responding to client inquiries via phone, email, and chat.
* Diagnosing and resolving hardware and software issues.
* Managing and prioritizing support tickets to ensure timely resolution.
* Documenting interactions and solutions in the ticketing system.
* Collaborating with IT team members to escalate and resolve complex issues.
* Assisting in the setup and configuration of new hardware and software.
* Providing guidance and training to clients on IT systems and applications.
* Keeping up-to-date with company products, services, and best practices.
About You
* A minimum of 1 year of experience in a helpdesk or technical support role.
* Fluency in English and French (both written and spoken).
* Strong problem-solving and troubleshooting skills.
* Excellent communication and interpersonal skills.
* The ability to work independently and as part of a team.
* Proficiency with Windows and macOS operating systems.
* Familiarity with ITIL practices and ticketing systems is a plus.
* The ability to multitask and prioritize tasks in a fast-paced environment.
* A customer-focused mindset with a commitment to providing excellent service.
Advantages:
* An international learning environment
* Extensive training and certifications.
* A R&D laboratory where you can develop your skills on innovative projects.
* The opportunity to bring new ideas to develop a thriving business.
* Individual coaching and mentoring, as well as the chance to learn from experts for your professional and personal growth.
* An attractive, tailor-made, and evolving career path.
We are an independent company that values:
* Agility: thrive in a flexible, dynamic, and stimulating environment.
* International scope: enjoy daily international exchanges and numerous mobility opportunities in over 60 countries.
* Intrapreneurship: engage in related topics or develop your own Business Unit.
* Attentive management: with a limited number of consultants, your manager will adapt to your profile and support you throughout your professional journey.
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.