Deadline Date: Wednesday 2 October 2024
Requirement: Outsourcing Operationalisation Assistant
Location: Braine L'Alleud, BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 420
Required Start Date: 4 November 2024
End Contract Date: 31 December 2024
Required Security Clearance: NATO SECRET
Duties and Role:
1. Provide support for the NDWDC Service Delivery Manager, ensuring the efficient daily operation;
2. Prepare/compose correspondence, documents, statistical information and presentations, using word processing, spreadsheets, databases, and graphics applications as appropriate;
3. Perform basic analyses, and compile reports and briefings as directed by management;
4. Elaborating and implementing the New Service Delivery Plan, including definition of roles and responsibilities, timelines and internal process
5. Elaborating, together with ESOC, the Support Scripts to be used by the Service Desk Agents
6. Preparation of ITSM Templates by defining required details captured in the templates, type of input, processes, support groups, business logic
Requirements
Skill, Knowledge & Experience:
7. The candidate must have a currently active NATO SECRET security clearance
8. Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
9. Certifications: ITIL Foundation certification (higher-level ITIL certifications are a plus).
10. Minimum of 3 years of hands-on experience in change management and problem management.
11. Familiarity with ITIL best practices and frameworks.
12. Exposure to release management processes.
13. Strong analytical and problem-solving skills.
14. Excellent communication and collaboration abilities.
15. Ability to work effectively in a dynamic, fast-paced environment.
Desirable Experience and Education:
16. Prior experience of working in an international environment comprising both military and civilian elements.
17. Knowledge of NATO responsibilities and organization, including ACO and ACT.
Language Proficiency:
18. A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.
NOTE: Most of the work of the NCI Agency is conducted in the English language.
Competencies or Personal Attributes:
19. Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. consistently achieves project goals.
20. Adapting and Responding to Change - Adapts to changing circumstances. Tolerates ambiguity. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. shows an interest in new experiences.