Beschrijving van de functieOur client is one of the world's largest companies specialising in the manufacture and distribution of medical devices.Jobomschrijving- Addressing Customer Inquiries: Responding to customer queries, concerns, and requests through various communication channels, such as phone, email, or chat.- Problem Resolution: Effectively resolving customer issues by providing solutions, troubleshooting problems, and ensuring a positive resolution.- Customer Assistance: Offering guidance, product knowledge, and assistance to customers to enhance their understanding and use of the company's products or services.- Maintaining Customer Records: Recording and maintaining accurate customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.- Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience.- Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction.- Continuous Improvement: Providing feedback on customer trends and issues to contribute to the continuous improvement of products, services, and customer service processes.Jouw profielThe ideal candidate should have:- Detail-oriented, friendly, and helpful- Strong communication skills in Dutch and French (both written and spoken)- Effective multitasking and problem-solving- Proactive issue resolution and problem-solving- Prioritises accuracy over speedBeneficial advantages:- Proficiency in Microsoft Office, SAP is a plus- Experience in the medical industry or strong interest in the sector- Experience in an international companyVoordelen van de betrekking- An attractive salary- Access to ongoing training programs, workshops, and opportunities for skill development to foster career growth within the organisation- Flexible work arrangements- Company perks and incentives (employee discounts, wellness programs,...)