Job Description:
We are seeking a skilled Techncial Support Specialist to join our team at Parallel Consulting. In this role, you will be responsible for providing multi-vendor hardware maintenance and support for desktops, laptops, and associated equipment.
Responsibilities:
* Provide on-site or dispatched hardware maintenance services with the relevant skills and customer training.
* Assist in implementing software corrective actions where the end user has been unsuccessful under the direction of the Service Desk.
* Re-image end user devices, reinstall existing application software, install new software, and troubleshoot Commercial Off-The-Shelf (COTS), Operating System, and Desktop Configuration issues.
* Perform software diagnostics on behalf of the end user in cases where the end user has been unsuccessful under the direction of the Service Desk.
* Obtain and relay information to a centralized support facility in cases where the end user lacks the technical knowledge to do so.
* Handle customer-specific asset management where applicable.
* Install, move, add, change, and de-install equipment and software as required.