You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Our Credit department aims to strike the right balance between enabling spend and taking actions to recover balances and limit exposure for American Express.
Every Credit Specialists represent the American Express brand. They take work seriously because they are more than just a voice on the phone, theyre problem solvers and relationship builders. The people you will work with, and the Card Members you will care for, value your passion and unique personality as much as we do.
In the Credit team, you will be responsible for managing first contact resolution with Card Members who are either out of pattern, overdue or have had a rejected direct debit. These Card Members require re-education on the impact of late or rejected payments. You will provide benefits to those Card Members that pay the amount due, encourage continued use of the card and prevent future occurrence through negotiation and education.
How will you make an impact in this role?
You will be part of a team that delivers world class results, both for Card Members and the business.
Minimum qualifications:
In your role you will:
1. Negotiate for the collection of overdue payments
2. Secure the repayment of due and overdue funds
3. Put in place payment commitments that balance the Card Members ability to repay and ongoing account management
4. Uphold the American Express brand image and customer loyalty through outstanding customer service
5. Work to the highest standards with a balanced delivery of both customer experience and shareholder value
Preferred qualifications:
For this role, prior experience in call centres or credit environments is not necessary. More importantly, you must be:
6. Highly assertive with an accomplished telephone manner
7. Confident taking initiative and making judgement calls
8. Able to use negotiation and relationship management skills to provide win-win outcomes
9. Highly self-motivated, results-oriented and positive
10. Passionate about American Express and customer service
11. Demonstrate personal excellence by remaining positive in difficult situations
12. Display a passion to serve by delivering extraordinary service in every interaction with our customers
13. The ability to work in a fast-paced environment as well as multitask and re-prioritise on a regular basis
14. Strong interpersonal, communication and listening skills
15. Strong verbal communication skills in French, Dutch and English
16. Excellent negotiation and influencing skills
17. Highly resourceful
18. Strong analytical and problem-solving skills with great attention to detail
19. Outstanding organisational skills
20. Ability to work in shifts
21. Team player who demonstrates self-motivation & ability to work under pressure and unsupervised
22. Knowledge of Microsoft Office suite (Excel, Word, Outlook)
23. Pro-actively seeks opportunities for improvement and streamline processes
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
24. Competitive base salaries
25. Bonus incentives
26. Support for financial-well-being and retirement
27. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
28. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
29. Generous paid parental leave policies (depending on your location)
30. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
31. Free and confidential counseling support through our Healthy Minds program
32. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.