IT helpdesk consultant with the knowledge to support the team.
Tasks
Primary tasks and responsibilities:
contact person for Local It troubles in Brussels
manage the helpdesk ticket (Atlassian)
manage the Laptops stocks
roll out Windows 11: manage appointment with the users, prepare laptops to deliver, etc
availability to move around Brussels and in Belgium to support users in the contaxt of Windows 111 roll-out
Secondary tasks and responsibilities:
Back-up & assistance: Assisting the Team Coordinator/Service Desk Manager/Expert in case of work overload helping coach and guide junior team members.
Ongoing learning & development: take knowledge of all recent infrastructural changes and modification that could impact the internal customer?s experience. Share his/her expertise internally to ameliorate the MLOZ tool/service delivery of the department.
Profile and requirements
Methodology/Certification requirements: High school. Advanced course work in technical systems plus continued education in technical disciplines is preferred.
Language proficiencies:
Dutch or FR fluent (Good knowledge in the other language)
English is a plus
Non-technical profile requirements:
be able to work independently (will be the only person present onsite)
Must be able to work on multiple simultaneous tasks with limited supervision
Team player (within a team with 11 persons) located in several places across Belgium
Accepts personal responsibility for client satisfaction
Strong communication skills (verbal, written)
Strong reporting & organizational skills
Stress resistant & very punctual
Quick learner, motivated self-starter
Able to follow change management procedures and internal guidelines
Technical profile requirements:
Good knowledge of PC
Good knowledge of Windows 10 & 11
Good knowledge of Active Advisory, Exchange, Print Management, Ticketing, Stock Management
Good knowledge of Networking & Patching