Do you have 3+ years of experience as an IAM Specialist? We are looking for an EU national to join our team in Leuven.
Requirements:
* 3+ years of experience as an IAM Specialist
* Experience in IAM or IT operations (ideally both).
* Familiarity with ITSM tools and agile project methodologies.
* Strong communication skills to liaise between technical and non-technical teams.
* Proactive mindset with a structured and service-oriented approach.
* Language(s): English (fluent)
Job Description:
* Organize and lead monthly service meetings with our IAM solution provider to ensure smooth service delivery.
* Manage contracts and licenses related to the IAM solution.
* Handle daily ticket follow-up within the IAM domain, ensuring timely and efficient resolution.
* Solve Level 2 IAM tickets, collaborating with internal and external stakeholders when needed.
* Serve as a crucial interface between the project team and operations, participating in sprint reviews, CAB meetings, sprint planning, and more.
* Create and maintain clear and user-friendly knowledge base articles related to IAM services.
* Actively participate in weekly ICT service owner and operations meetings, sharing updates and contributing to service improvement