Job Description: Technical Specialist (LAN)
Duties and Responsibilities
* Responsible to deliver the services associated with LAN Service Module based on the scope set out in the MSA.
* Own the Service Levels and contractual commitments including the Service Level reporting for the LAN Service Module.
* Re-purpose/re-mobilize the critical operational resources to meet any immediate requirement across Service Delivery and Operations.
* Drive Continuous Service Improvement for LAN Service Module.
* Own and implement the Business Continuity plan for the operations of the LAN Service module.
* Responsible for the demand and consumption of the Services of the LAN Service module.
* Support Client Service Delivery Managers in delivering their responsibilities.
* Participate in customer calls and be contact for regional customers to respond/support on potential design questions.
* Support to Operations Team on Incidents and complex requests.
* Travel within region may be required.
Minimum Job Entry Requirements
* Bachelor of engineering degree and 8-10 years of experience on Networking Technologies.
* Experience on Large Enterprise Networks as a Service/Technical Delivery Manager.
* Strong experience on CISCO Nexus/Catalyst/Meraki WLAN technologies.
* Strong understanding of Network Segmentation approaches and CISCO SD Access based Network Segregation.
* Knowledge and experience on Infoblox DDI (DNS, DHCP & IPAM) and Cisco ISE will be a plus.
* Must have CCNP (Routing & Switching)/CCIE R&S desirable.
* Ability to coordinate with various teams involved in the Client Contract to deliver the services to the customer on time also with the committed quality.
* Ability to manage multiple tasks in a fast-paced complex network environment.
* Self-starter with attention to detail and ability to maintain focus over long periods of time.
* Ability to work “on call” support at odd hours as needed.
* Besides fluent in English additional Language is desired.
Strong hands-on experience on the following (Mandatory)
* LAN Switches – 9500/9300/9200/6800/4500/3850/3750/3730/3650/83560/3550/2960.
* WAP – 9115/6300/3702/3502/2802/2702/2602/1852/1832/1702/1602/1562.
* Radius Server – Cisco ISE/Appliance Server (SDDC)/Halt3 cage SG4.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Project Management and Information Technology
#J-18808-Ljbffr