Customer Support Advisor
We are seeking a customer support advisor who is fluent in English, Swedish, and Finnish to join our team.
About Us
At {company}, we are dedicated to shaping sustainable transport and infrastructure solutions for the future.
Our multilingual advisors work in a dynamic, multicultural team, speaking 21 languages to support our customers across Europe.
Key Responsibilities
* Manage breakdowns and ensure peace of mind for our customers.
* Provide updates and solutions through constant communication with repair dealers and customers.
* Tackle challenges and deliver excellent support through creativity, teamwork, and collaboration.
Requirements
* Be customer-focused and strive for the best possible service and solution for our customers.
* Be a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
* Go the extra mile, solving problems with a proactive and creative mindset.
* Like working in a team, supporting and lifting each other up.
* Be keen to keep learning and developing your skills.
* Be open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
* Be fluent (written and verbal) in English, Swedish, and Finnish.
Benefits
* Competitive salary, meal vouchers, transport costs, shift allowance, etc.
* Well-being services.
* Restaurant on site.
* Opportunity to grow within the company.
* Good work-life balance.
* Possible to work 50% (2-3 days) from home.
* International environment.